Problem Solving Steps

Informal problem-solving steps

First, answer these questions

• What's the problem?
• What do you want to happen?
• Who should you talk to?

Next, prepare yourself to act

• Get advice and support
• Collect the info you need
• Write your own script

Have a positive two-way conversation

• Make and keep a face-to-face appointment
• Talk AND listen
• Take notes
• Keep your cool
• Summarize and ask about next steps

Then, follow up

• Follow the informal pathway as far as it goes
• Reality check your expectations
• If necessary, review the formal grievance policy

Finally, move on

• Practice prevention
• Apply your problem-solving skills
• Maintain positive relationships