SFSU's BASELINE HARDWARE/SOFTWARE
ACCESS, TRAINING AND SUPPORT PLAN

Executive Summary

Contents

• ITS Principles and the SFSU Proposal
• Planning Framework
• Current Access, Training and Support Environment
• Hardware and Software
• Training
• Support
• Network Access
• Recent SFSU Access, Training and Support Initiatives
• Proposed Access, Training and Support Environment
• Student Workstation Access, Training and Support
• Faculty Workstation Access Training and Support
• Centralized Access and Support
• Help Desk
• Network Access and Support
• Funding Plan
• Proposal for "Early Start/Easy Access"
• Expand Student Modem Pool
• Faculty Modem Pool
• Curricular Web Server
• Faculty Help Line Staff
• Collaboratory
• Electronic Class Lab
• Training Center
• Training Position
• 24-Hour Computing Lab Expansion
• Cost by Project
• Justification for Priority Position
• Project Deliverables, Costs and Schedules

Appendices

• A. 24-Hour Student Access Plan
• B. Information Competency Requirement
• C. Campus Workstation Inventory
• D. ITT Project Plans
• E. Campus Network Architecture