SF State ID, SF State password and login assistance

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SF State ID, SF State password and login assistance

I forgot my SF State password

What is an SF State Password?

Your SF State Password is a secure password, created by you, that is used with the SF State ID to keep your personal information private.

How to obtain or reset an SF State password

Your SF State password cannot be looked up. You can change or set your SF State password using the SF State password service. A part of setting your SF State password is to select six security questions and answers that will be used if you forget your SF State password.

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I forgot my SF State ID

What is an SF State ID?

Your SF State ID is an assigned nine-digit number. An SF State ID is assigned when a student applies for admission or when an employee is hired. An SF State ID is also known as a student ID number. If you have any questions please contact records@sfsu.edu.

How to look up an SF State ID

The SF State ID is printed on SF State Onecard IDs distributed on or after May 23, 2005. You can also use the Look Up SF State ID using SSN & Birthday service to look up your SF State ID.

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I have a password reset code

How to obtain a password Reset code

Use the SF State password service to request a password change. If you are able to answer your security questions you will be able to reset your password. If you answer your questions incorrectly you will be given an opportunity to e-mail a password reset code to your non SF State e-mail account of record. If your non SF State e-mail account is unknown or incorrect you will be given a phone number to call.

Password reset codes are given to students by the Registrar's Office and to employees by Human Resources, after your identity has been confirmed.

What to do with a password Reset code

A password reset code is given to you when you are unable to use the SF State password service. If you have a password reset code use the SF State authentication service to update security questions and set your new password.

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I don't have an SF State password

If you do not have an SF State password you can request one using the SF State password service. A part of setting your SF State password is to select six security questions and answers that will be used if you need to reset your SF State password and cannot remember it.

If you are unable to use the online SF State password service you can request a password reset by fax. To request a password reset, fax the following items to the Registrar’s Office at 415.338.0588:

  • government issued photo ID (Driver’s License)
  • SF State ID#
  • e-mail address
  • signature

Faxed password reset requests can take up to two business days to process.

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I want to change my SF State password

You can use the SF State password service to change your password.

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I have another error or problem

If you are experiencing problems unrelated to logging in, please e-mail the Helpdesk at helpdesk@sfsu.edu and provide the following details about the problem and your computer:

  1. URL of the Web service you were trying to access
  2. Exact error message displayed
  3. Your browser and browser version (i.e., Internet Explorer 8.0, Firefox 3.6.8, or Safari 5.0.1)
  4. Your operating system (i.e., Windows Vista, Mac OS 10.6.4)

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