Online Key and Building Access Card Request

Enter your SF State ID # or Email and then click ‘Next’.
Enter your password and then click ‘Sign In’.
Verify and complete your login with two-factor authentication (2FA) using your Duo token or app.

You will be brought to your FacilitiesLink homepage. The appearance varies depending on the access granted.
Scroll down until you find ‘My Requests’ and click on that link.

On the ‘My Requests’ page, select the ‘Facilities’ button to place a service request for campus.
You may also check the status of previously submitted service requests through clicking ‘My Work Requests’.

On the ‘My Requests’ page, select the ‘Submit Key Request’ link to submit a key/building access card request.

Please fill out the key/building access card request form completely and to the best of your ability. Required fields have an asterisk next to them.
- Key Requester: The person who is submitting the key/building access card request form.
- Key Holder: The person who the requested key/building access card is for.
- Access Requests: Information regarding the type of key/building access card request, the location of the requested key/building access card (interior and/or exterior) and the desired start date for the requested key/building access card.
- Key Approvals: The person(s) who will approve the key/building access card request form.
  - Building Key Approver: Typically, this is the Building Coordinator or other authorized staff member.
  - Optional Department Key Approver: Check with your department if another approval is needed outside of the Building Coordinator/authorized staff member.
- Additional Notes: Include any information that might assist with the key/building access card request.
Read the ‘Notice of Liability’ and then click ‘Create’ to submit your key/building access card request.

After submitting your key request, a confirmation page will appear with the key request details.
You will also receive a confirmation email from Metabim to acknowledge the key request.

Once the key request has successfully been submitted, it will route automatically to your departmental and/or building key approver for review.
When the key request has been approved, the request then gets sent to the Lock Shop to process and cut the key.
After the Lock Shop cuts the keys, the Customer Service Center will reach out and notify the customers that the keys are ready for pickup via email.

Keys and building access cards can be picked up after you receive a confirmation email stating they are ready for pickup. The email includes pickup hours and any items required to pick up the keys from the Facilities Services Customer Service Center in Corporation Yard 102.