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How to prepare for and respond to a crisis in your office or classroom



When calling 911 from a mobile phone, please inform the dispatcher that you are on the SF State campus, including building name, floor and room number if possible.

1. Prepare

  • Locate the nearest exit. Identify alternate exits as well.

  • Locate the nearest fire alarm pull station. Don’t hesitate to pull the alarm if you smell smoke, or in the event of a fire.

  • Know your building emergency plan and emergency staff. Know how to evacuate your classroom, office or building. (Contact your Building Emergency Coordinator for more information.)

  • Build your own office or personal survival kit. Visit for tips.

  • Develop your own office or classroom evacuation plan.


2. Evacuate

  • Evacuate the building for all alarms. Participate in all building emergency drills.

  • Think before you leave. Building evacuations can last for extended periods of time. Take your keys, coat, wallet or purse, medication and mobile phone.

  • Stay calm. Leave your office or classroom in an orderly fashion, following the directions of building emergency staff.

  • Stay put. Once outside, move away from the building and stay in one location.

  • Do not re-enter the building or leave campus until notified by University Police or emergency staff.


3. Help

  • Help others to evacuate the building in a calm and orderly fashion.

  • Assist people with injuries. Help people who are injured exit the building and seek medical attention. If they are unable to exit the building, note their location, continue to exit the building and IMMEDIATELY notify building emergency staff or emergency responders of the situation.

  • Assist people with disabilities if they have trouble exiting the building. If they are unable to exit, immediately contact the building emergency staff or University Police and advise them of the situation.

  • Supervisors should verify that all employees have left the office and evacuated the building.


4. Active Shooter / Shelter-in-Place

Sheltering in place is a protective action taken inside a building to minimize injury during civil unrest, a hazardous spill, severe weather, to provide time for safe evacuation, or in response to a threat of violence, such as an active shooter.

  • Listen for instructions over the outdoor public address system, the Emergency Notification System on your cell phone, via text, TTY and email, or from building emergency personnel and the University Police Department.

  • If you suspect an active shooter or other threat of violence – close, lock and barricade the door.

  • Turn off lights and close windows that provide a view into the room from the outside.

  • Stay away from windows and doors if at all possible

  • Seek protective cover, or concealment under or behind furniture.

  • Turn cell phones to mute or vibrate so that you don’t make noise, but you can still receive emergency messages silently.

  • DO NOT answer the door.

  • DO NOT exit the room until instructed by police or other emergency personnel.

  • Try to remain calm and develop a plan to escape, or attack – only as a last resort.

  • Stay alert to your surroundings to better determine possible next steps.

  • If confronted by an attacker, work as a group to overtake and disarm this individual.  Be belligerent!  Be more aggressive than you ever imagined!  The element of surprise will be on your side.


For a video illustration of how to respond to an active shooter incident, view below:

For more information, please visit


Information guide for emergency equipment:



Download these instructions as a printable pdf

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