Office of Student Financial Aid

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GRIEVANCES

The Office of Student Financial Aid recognizes that there are times when a student feels that she or he has been treated inappropriately by a supervisor or another employee. Students should be reminded at the time of hire that student employment is"at will", meaning that the student is hired and can be released at the will of the employer. However, student employees should expect reasonable treatment from their employer and fellow employees. Students should be provided with clear job expectations, specific suggestions to improve performance and time to improve prior to dismissal.

There are no formal gievance procedures for student employees. However, Jimmie Wilder, the Financial Aid Associate Director in charge of Student Employment is available to advise students and staff regarding employment procedures and to act as a mediator.

The first recommendation is always to attempt to resolve the difficulty at the level of employee and supervisor. At the student's request, the Associate Dirctor may contact the next level of supervision or other persons identified in the student's concerns.

Follow-up, if any, is general and any suggestions are made informally. The Associate Director acts as a facilitator, assisting student employees and employers in becoming more aware of each other's needs and concerns.

For the student who is still dissatisfied with the outcome, he/she can submit a written grievance to the Dean of Students. The grievance must outline all steps that have been taken to this point.

To avoid grievances, OFSA recommends that employers work closely with students to monitor their performance so that dissatisfaction on the part of the employer or student can be addressed immediately.



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