Current Access, Training and Support Environment
Within the constraints of available resources, San Francisco State University has conscientiously built and supported an excellent technology infrastructure. A wide range of access, support and training services are available to students, faculty and staff throughout the university. The sections below highlight some of the components of this well-coordinated, comprehensive environment.
Hardware and Software
- Access to the Internet, electronic mail and "personal" Web pages for all faculty, staff and students;
- Nineteen student computing labs, including a 24-Hour student computing lab;
- Centralized academic computing resources, including compilers and databases;
- An on-line library catalog and network-accessible on-line databases;
- Thirty-five "electronic" classrooms;
- Mobile Audio-Visual carts with computers, CD-ROM’s and projection equipment;
- Current-technology workstations for all tenured and tenure-track faculty;
- A Web-based intranet providing access to searchable catalog information, class schedules, directory information and a variety of other services;
- Kiosk access to student schedules, transcripts and grades;
- Interactive Voice Response system access to registration, grades, financial aid and schedules;
- Access to multimedia training facilities in the Center for the Enhancement of Teaching;
- Access to television and networked media production facilities in Audio Visual Services;
- Site licensed software;
- Access for faculty, staff and students with disabilities in computing labs, the Media Access Center and the Electronic Resources Area in the Library.
Training
- Student, faculty and staff training in Computing Service’s Training Center;
- Faculty training in the Center for the Enhancement of Teaching;
- Faculty and student electronic resources workshops in the Library;
- Student Library Requirement;
- Consultants in the 24-Hour Student Computing Lab;
- College-based training;
- Faculty training in the Audio Visual Center.
Support
- Walk-in Help Desk Monday through Friday, open until 9 pm at the beginning of the semester;
- Student telephone Help Line for both pre-recorded information and consultant support;
- Faculty telephone Help Line for consultant support;
- Helpdesk@sfsu.edu for electronic mail consulting support for students, faculty and staff;
- Remedy Action Request System, an on-line problem reporting and Help Desk database with a Web user interface;
- Computing consultants for in-office operating systems and application support;
- Network support for network design, installation, configuration, maintenance and troubleshooting of campus-wide network;
- Technical support for campus-wide computer hardware support;
- College-based consultants for student, faculty and staff hardware and software support;
- Audio Visual support for production of television and media components, distribution of equipment and electronic classroom operation;
- Web support for the production of Web-based intranet applications, documentation, general information, in addition to Web training and support for students, faculty and staff.
Network Access
- A 100 Mbps switched and routed network to all campus buildings;
- Free remote access via 160 campus modems, including 100 V.34 modems, and the "FAME" 15-minute modems;
- Low-cost, authenticated access to the campus network via Ricochet wireless services;
- SprintLink on Campus;
- Access to remote campus locations, including the Downtown Center, Tiburon and off-campus administrative offices;
- Internet access via a locally-supported hub of CSUNET;
- Three videoconferencing rooms connected to CSUNET;
- Network connections in all classrooms;
- Fifty-two Channel campus-wide cable ITV system;
- Cable television channel access to the City of San Francisco;
- Microwave video connections to Stanford University;
- Network support available 7 days a week, 18 hours per day.