Parent & Family Program

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Frequently Asked Questions

Highlighted below are answers to a list of general questions typically received from parents of SF State students as well as answers to questions related to financial aid, health and wellness, housing and student accounts.

Additional information that is frequently requested about San Francisco State University can be accessed via the SF State Facts Web page.

If you have a question that is not covered here, please send us an email.

 

General Questions

Is there a safe alternative to my son or daughter walking alone on campus at night?

To ensure a student’s safe return, the CARE Program provides an escort service 24 hours a day, seven days a week. Students are encouraged to call (415) 338-7200 or ext. 8-7200 from any campus phone for free, including the blue-box phones located throughout the campus. A uniformed C.A.R.E. team member or an officer is dispatched to the student as soon as possible. In most instances, the escort will arrive on foot.

Can I order a birthday cake to be delivered to my student?

Sodexo, in conjunction with Housing & Residential Services, offers specialty cakes and snacks for all occasions. For more information and an order form, visit the Sodexo's Dining Services Web page, or email catering@sfsu.edu.

How can my student get more involved in campus activities?

With more than 200 student organizations, nearly every possible interest is represented. Student groups are open to all students, though some have a membership selection process or membership requirements. However, most organizations are free of charge. A complete list of student organizations is available from the Office of Student Programs and Leadership Development. In addition, students can actively participate in sports through the Recreation and Intramural Sports Program.

Where can I park when I visit campus on the weekend?

For on-campus parking and a map of the location of the garages, see the Parking & Transportation web page.

How do I contact my son or daughter in case of emergency?

In case of an emergency such as an immediate family member's death or serious illness, please try to contact your student by his or her cell phone. If he or she cannot be reached, then contact the Registrar's Office at (415) 338-2350 or the Office Enrollment Management at (415) 338-2163 to identify your student's class schedule. If the student lives on-campus, you can contact Housing & Residential Services at (415) 338-1067 to deliver a message to his or her room or apartment.

Financial Aid

Whom do I contact about tuition deadlines, fees, payments, or refunds?

Registrar's Office can assist you with these matters. Please visit the Registrar's Website, or call us at (415) 338-2350, or e-mail records@sfsu.edu

Health and Wellness

Will my student be charged for the university medical insurance even if he or she is already covered by another policy?

If you chose not to purchase the campus insurance you must have your insurance company fill out a Health Insurance Affidavit on their letterhead. All international students (F-1 and J-1 visas) and all students living in University housing are required to have health insurance. Refer to the Student Health Services for detailed Health Insurance information, or call (415) 338-1251.

What counseling resources are available for students?

Psychiatry Services at the Student Health Services provides licensed psychologists and counselors who are sensitive to the many issues affecting college students. In addition, Counseling & Psychological Services Center is available to students for counseling or psychotherapy.

Housing

How do I know when my student is supposed to move in or move out of the residence halls?

New students receive their housing assignment packet by email at the beginning of August. Information and dates for moving in and out of the residence community are available on the housing we site at Housing & Residential Services online calendar.

What are the rates for the different types of housing accommodations?

Download the on-campus housing fee schedule (requires Adobe Acrobat Reader). For accessibility assistance with the document, please email housing@sfsu.edu or call (415) 338-1067.

What types of accommodations are available for students with disabilities?

Our traditional residence halls, suite-style buildings, and apartment buildings contain living environments designed for students who have visible or hidden disabilities, chronic medical conditions, or who are deaf or hard of hearing. To request housing assignments that match your student's specific needs, he or she must first register with the Disability Programs & Resource Center (DPRC). Contact the DPRC at (415) 338-6356 or (415) 338-2472 (TTY). The DPRC is located at Student Services Building.

Where can I get information on cable, dining services for on-campus housing?

For cable TV information, visit the Academic Technology website. To learn more about meal plans, visit the SF State Housing meal plan page.

How can I put money into my child's Gator Dollars account?

Your student can use Gator Dollars to purchase snacks in vending machines, make photo copies and purchase groceries, etc. from the Village Market. You can add Gator dollars to the students account online using the Add Value page on the One Card Office Web page.

Is it possible to change a meal plan if my student decides it doesn't fit with his or her schedule?

Yes. Students can change their meal plan at the University Housing Business Office before the indicated deadlines with a Change of Meal Plan Request Form. For current deadlines, contact the Housing Office at housing@sfsu.edu or call (415) 338-1067.

Student Accounts

Will my student be charged for the university medical insurance even if he or she is already covered by another policy?

If you chose not to purchase the campus insurance you must have your insurance company fill out a Health Insurance Affidavit on their letterhead. All international students (F-1 and J-1 visas) and all students living in University housing are required to have health insurance. Refer to the Student Health Services for detailed Health Insurance information, or call (415) 338-1251.

How can I put money into my child's Gator Dollars account?

Your student can use Gator Dollars to purchase snacks in vending, make photo copy, and purchase groceries, etc. from the Village Market. You can add Gator dollars to the students' OneCard account online.

Is it possible to change a meal plan if my student decides it doesn’t fit with his or her schedule?

Yes. Students can change their meal plan at the University Housing Business Office before the indicated deadlines with a Change of Meal Plan Request Form. For current deadlines, contact the Housing & Residential Services at (415) 338-1067.

 

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