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Multiculturalism and Social Work | San Francisco State University

Consumer empowerment in mental health organizations: concept, benefits, and impediments.

Author: Salzer, M. S.
Author Background:
Date 5/1997
Type Journal
Journal Title: Administration and Policy in Mental Health
Volume/Pages 24(5): 425-434
Subject Matter Administration-Management; Consumers-; Empowerment-; Mental-health; Organizations
Abstract This article proposes a framework for promoting consumer empowerment in mental health organizations. Consumer empowerment involves consumer participation in organizational decision making, program development and evaluation, access to resources, and opportunities for consumers to develop and run services as well as to maintain personal dignity and integrity. The benefits include increased service innovation, responsiveness to changes in the market place, accountability, as well as the enhancement of quality of care, the protection of consumer rights, among others. (Journal abstract.)