Resnet { University Housing }

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Frequently Asked Questions

How do I connect to the internet from my residence community room?

  • Get your Apogee sign-on account
  • Go to the Apogee web site at HYPERLINK "http://www.apogeenet.net" http://www.apogeenet.net.
  • Under the "STUDENTS" section, select "Sign up for an account" and follow the on-screen instructions.
  • Upon completion of the sign up process, you will be assigned an Apogee username and password. Keep this information confidential and do not share it with anyone.
  • You will use this username and password to log in to the ResNet when the transition in your room is complete.
  • Hook up your computer, sign on and Go!
  • Plug in the power and connect your Ethernet port to the network jack in the room. Use an RJ-45 Ethernet cable - bring your own or buy a 30 foot one from Housing for $10.
  • Turn on your computer and start your web browser.
  • You will see the Apogee sign-in screen
  • Sign-on and Go!

For assistance or support, call Apogee's Customer Support Call Center toll-free at 1-888-478-8864. Live representatives are available 24 hours a day, 7 days a week.

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Who provides the connection that allows residents to connect to the internet?

San Francisco State University Housing in partnership with Apogee Networks Inc. provides the internet connection in Resident rooms.

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Is the connection reliable?

University Housing and Apogee will provide reliable connection to the Internet. You will be able to be online 24x7.

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Am I sharing the bandwidth with other housing residents?

You do not share your bandwidth with anyone else. Each connection is an exclusive 256 Kbps partition entirely for your use. If you pay for enhanced download speeds those are unshared as well.

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I like to download music and movies, am I restricted?

There are no restrictions on downloads. You may download as fast as your connection speed allows. When using ResNet you are responsible for obeying copyright law. If you illegally download copyrighted material you will be subject to university judicial proceedings and be at risk for civil or criminal prosecution.

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What is ResNet?

ResNet is an abbreviation of Residential Network. It is the traditional name of the Internet connection in University Housing.

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Is housing ResNet staff available for help throughout the year if there are problems with the connection?

For assistance or support you may call Apogee's Customer Support Call Center toll-free at 1-888-478-8864. Live representatives are available 24 hours a day, 7 days a week.

If the Apogee technical support person determines that you need on-site support they will make a next-business day appointment with you for a ResNet technician to meet you at your room.

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Is my connection free of charge?

The basic 256 Kbps symmetrical connection is included in your room rate so there is no additional charge. If you upgrade your service there are charges that are explained when you order the upgrade.

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What other options do I have if I want a faster connection?

Go to the Apogee web site and you can order 1 Mbps or 3 Mbps download upgrades. (Upload speeds for upgraded accounts are fixed at 384 Kbps).

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How do I get assistance to help me set up my account?

For assistance or support, call Apogee's Customer Support Call Center toll-free at 1-888-478-8864. Live representatives are available 24 hours a day, 7 days a week.

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Is the residence community wireless?

We are in the process of upgrading to provide wireless access. Full coverage will be available at the beginning of the Spring 2008 semester.

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I do not own a computer, can I still access the internet on campus?

There are two computer labs available exclusively to Housing residents, one 25 seat lab in the STTC and one 10 seat lab in MPH. These are open 24x7. There is an additional 24x7 lab in the JP Leonard library. Many other labs are available around campus also that are run by the various academic units.

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I am required to use E-Learn and other university resources, is the connection to on-campus resources high speed?

Connection to campus resources always runs at full wire speed. Your connection should always exceed even the fastest DSL speeds.

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Why was Apogee hired?

With the addition of University Park North and University Park South, the size of University Housing has more than doubled. In addition the new properties and Park and Ward need to be completely rewired. Apogee was hired as the most cost-effective way to manage this expansion and modernization.

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I heard that the connection speed used to be faster before Apogee was hired, why has that changed?

The in-room connection speed was faster prior to the 2007-2008 academic year. The speed was changed for cost considerations related to ever-increasing bandwidth demand, the wiring system upgrades that will be done in the next several years, and because of problems with reliability with the pre-Apogee system.

The system prior to 07-08 was less reliable because there was no quality of service management on the system. During peak times the system often went slower than the basic speed offered by Apogee because large downloads competed with smaller loads like web browsing on an equal basis. Under the new system you have exclusive use of your bandwidth segment so your speed is more reliable.

If you have need for higher bandwidth, upgrades are available for modest cost from Apogee.

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Why can't we have higher basic connections speeds?

University Housing has a responsibility to keep our overall charges to residents as low as possible. At the same time we are a self-supporting program - everything we provide comes directly from the fees paid by our residents. (Unlike the academic program which is heavily subsidized by public tax dollars).

As we analyzed the costs of improving and expanding the ResNet system we also examined the need for constantly increasing Internet bandwidth. What we found was that most residents needed smaller amounts of bandwidth and some users needed larger amounts. We also found that much of the high bandwidth use was devoted to entertainment (downloading movies and music).

We decided to create a system that gave an adequate amount of bandwidth to support the academic needs of the majority of our residents at the lowest possible cost. We also have provided bandwidth upgrades for those that need them that are very competitive with local market rates for Internet services.

This arrangement gives everyone a reliable service that meets basic needs, and it doesn't force those who have more modest needs to pay for the connection speeds of people who use more.

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