Resident Services

The following are the hours of operation for the Community Desks, which are located on the first floor of each building. Community Desks receive and log all service requests for the Housekeeping, Grounds, Maintenance and ResNet staff, who respond to those requests Monday through Friday: 9 am to 5 pm.

There are four convenient ways to contact Resident Services:

• Sending a short e-mail to rpm@sfsu.edu

• Filling out an online request form

• Calling 415-405-0579 from any phone

• Visit your Community desk located in the lobby of your building

Make sure you provide the following information:

• First and Last Name

• Residence Community Building

• Room or Apartment #

• Contact Number or E-mail Address where we can leave a message

• Detailed Description of the Situation

• Last 4-Digits of your Student ID Number (for verification)

A member of the appropriate staff will be dispatched to your location to assess your situation with in 48 hours. We will then record this information and track repeat problems or situations, enabling us to perform preventative maintenance projects throughout the year.

Resident Service Request

Laundry and Vending Machine Refund Request

Community Living Guide for FAQs