Community Living Guide
Contact List
Residence Life Staff
Campus Resources
Community Philosophy
Your Roommate
Your Living Space
Service Requests
Earth Outlook
One-Card, Keys & Lockouts
Your Mail
Your Phone & E-mail
Computer Setup
Your Community
Resident Facilities
Laundry
Lounge
Kitckens
Trash and Recycling Rooms
Bathrooms
Change Machine
Lost and Found
Vending Machine
Bicycles
Your Security and Safety
Fire Safety
Earthquake Procedures
Evacuation
Your Rights and Responsibilities
Guest Policy
Housing Policy
Your Judicial System
Dining Services
Your Departure
Terms and Conditions

Contact List

In Case of Emergency Call

Dial 911 from any campus phone to be connected directly to University Police

University Police: 911 or (415)338-2222

Resident Services

For Housekeeping, Grounds, Maintenance or any service issue:
Phone Number: (415)405-0579
Email: rpm@sfsu.edu

Other Important Numbers

Housing Business Office                        (415)338-1067
ResNet/Apogee (24 Hrs)                      (888)478-8864
Dining Center                                       (415)338-2923
Student Health Center                           (415)338-1251

University Housing Contact List

Jan Andreasen	Executive Director	415-338-2724
Cristal Wallin	Executive Assistant	415-405-2226
Gina Galarce	Staff Employment Coordinator	415-405-4489

Residential Life

DJ Morales	Director	415-338-2722
David Rourke	Associate Director	415-338-1822
Kevin Kinney	Assistant Director	415-338-2729
Arnold Paguio	Program Coordinator	415-405-4428
Patrick McFall	Judicial Coordinator	415-405-8028
Diana Haungatau	Resident Services Coordinator	415-338-7791
Michael Halby	Resident Services Coordinator	415-405-9382
Mark Alfaro	Area Coordinator- TCS&STTC	415-405-9378
Shimina Harris	Area Coordinator- Village	415-405-8008
Larry Birello	Resident Director- Mary Ward	415-338-3859
Rachel Herrmann	Resident Director- Mary Park	415-338-7024
Aaron Cramer	Graduate Assistant- Univ-Park South	415-586-5583
Jonathan Jacklitch	Resident Manager- University Park North	415-338-1885

Residential Administrative Services

Philippe Cumia	Associate Director	415-338-1866
Margaret Rothe	RAS Supervisor	415-405-4415
Joseph Jelincic	Business Office Coordinator	415-405-3320
Justin Gaulke	Business Office Coordinator	415-338-6121

Resident Dining Services

Edward Vicedo	Senior Director for Dining Services	415-338-2849
Edward Navarro	Accounting/Office Manager	415-338-2764
Patricia Thompson	Director of Catering	415-338-2104

Facilities Services

Jim Bolinger

Associate Director of Facilities

415-405-0579

Residence Life Staff

Resident Director (RD)/Area Coordinator (AC)

A full-time professional Resident Director (RD) staffs each Residence Community. The Towers, the STTC and the Village are staffed by a full-time professional Area Coordinators (ACs). These professionals are skilled in counseling, conflict resolution, advising, crisis intervention, resource referral, and administrative management. They can be contacted through your front desk. These directors supervise a Graduate Assistant, Assistant Resident Directors, Senior Resident Assistants, and a staff of student Resident Assistants.

Assistant Resident Directors (ARD)

Assistant Resident Directors are upper division or graduate students who also live in the Residence Community. They provide the RDs and ACs additional support. Assistant RDs advise the Judicial Review Boards, provide administrative support and additional on-call emergency coverage for the RDs or ACs, and give supplemental supervision to Resident Assistants.

Senior Resident Assistants (SRAs)

Each Residence Community has one Senior Resident Assistant (SRA) who is returning for a second or third year on the Resident Assistant staff. In addition to duties as Resident Assistants, the SRAs provide support and assistance to the RDs or ACs, and serve as advisors to the individual building governing boards.

Graduate Assistant (GA)

We have two types of Graduate Assistants who live and work in our community. The Living Learning Graduate Assistants (GAs) provide academic support and bridges student relationships with the university’s faculty and academic support staff. The Graduate Assistant for University Park South [GA-UPS] is a member of the Residential Life team responsible for the day to day administration of the resident housing program. The GA-UPS works with residents to instill household agreements, resolve roommate or neighbor problems, respond to after-hour emergencies, and create a community for the residents as a whole.

Resident Assistants (RAs)

Resident Assistants (RAs) are students who have experience living in residential communities and are familiar with what it takes to make the most of your experience here. Your RA has been carefully selected on the basis of his/her ability to show concern for students and to help make your living environment positive and educationally enriching. RAs are trained to serve as community builders, activity advisors, group facilitators, and referral agents. Your RA is someone you can ask questions. If they can't answer your question, they will refer you to the person who can. Remember, our program exists so you, the resident, will be challenged and supported to learn and grow.

Community Assistants (CAs)

Much like the RAs, Community assistants do all the things a RA does, only the Community Assistants’ residents can be students, faculty, staff and non-SFSU affiliated residents. Community Assistants work in University Park North and University Park South.

DJ Morales

Director - Residential Life

The Director of Residential Life is responsible for the comprehensive administration of the Residential Life program and works closely with the University community to develop resources and services within the Residence Community.

David Rourke

Associate Director-Residential Life

The Associate Director of Residential Life oversees the Assistant Director for Residential Life and the Judicial Coordinator and is responsible for directing and monitoring the administrative, emergency, and judiciary concerns within the Residence Community. The Associate Director of Residence Life also oversees the general administrative supervision of the RESIDENT SERVICES Desks and the services incorporated within these areas.

Kevin Kinney

Assistant Director-Residential Life

The Assistant Director of Residential Life supervises the Program Coordinator and Area Coordinators and Resident Directors. The Assistant Director of Residential Life is also responsible for teaching the AU courses associated with the Living Learning Communities.

Arnold Paguio

Program Coordinator – Residential Life

The Program Coordinator is responsible for advising the Residence Hall Association (student government for the residence community) and implementing programs which represent the academic mission of University Housing and the University, including the residential learning communities. Overseeing Learning Communities and coordinating community wide programs such as Alcohol Awareness Week, Black History Month, Safety Week, and Welcome Days.

Patrick McFall

Judicial Coordinator

The Residential Life Judicial Coordinator is responsible for overseeing the Residence Community Judicial System. The Judicial Coordinator works close with the Resident Assistants, Resident Directors/Area Coordinator, and the Judicial Review Board to uphold community standards and safety. The Judicial Coordinator also works closely with the campus Judicial Officer.

The following campus resource guide is provided to help you find your way through the campus network of support services and offices. If you still have questions about SF STATE, your Resident Assistant will be glad to help.

Aaron Kitashima

Administrative Assistant

The administrative assistant reports primarily to the Director of Residential Life, and also provides support to the Associate and Assistant Directors of Residential Life. The administrative assistant works on special projects as well as providing support for the daily program operations.

Campus Resources

Advising Center

Administration Building, 212
Phone: 415-338-2101

Career Center

Student Services Building, 206
Phone: 415-338-1761

C.E.A.S.E. Program

C.E.A.S.E. (Creating Empowerment through Alcohol and Substance-Abuse Education) is the University's center for information on alcohol and other drugs
Student Services Building, Room 205
Phone: 415-338-1203

Community Involvement Center (CIC)

The CIC is an interdisciplinary, experiential education and community service program.
Building TA, near the Gymnasium
Phone: 415-338-1486 E-mail: cic@sfsu.edu

Counseling & Psychological Services Center

Counseling services are confidential and free of charge to all currently enrolled students.
Student Services Building, 208
Phone: 415-338-2208

Disability Programs & Resource Center

Student Services Building, 110
Phone: 415-338-2472

Graphics and Printing

Campus Graphics provides standard black/white color printing, high-end digital copying, print design, and bindery services.
Call 415-502-6454 Website: www.SFSUgraphics.com

J. Paul Leonard Library

The Library will be closed September 2008 for renovation. Please refer to the website for up to date information. www.sfsu.edu

Intramural / Recreation Sport Activities

Gym 121A
Phone: 415-338-3363

Media Access Center

The Media Access Center provides student access to the University's collection of videotapes, videodiscs, software, audiotapes, compact discs, films, and slides. Computers are available for student access to course-related software.

The Library will be closed September 2008 for renovation. Please refer to the website for up to date information. www.sfsu.edu

Office of International Programs (OIP)

The Office of International Programs serves as the University's center for international education, providing services to international and exchange students and visiting scholars attending SF State.
Administration Building, 450
Phone: 415-338-1293

Parking

Parking on campus is limited. We strongly encourage students to leave their vehicle at home and use a bike or public transportation. All vehicles parked on campus must display a valid permit. Parking permits can be purchased at the University Bursar's Office. Bring your vehicle registration and Student ID card with you, and fill out an application.
Parking/Transportation Office, North State Dr. Phone: 415-338-1441.

Student Health Center

Student Health Service (SHS) can help you maintain good health so you get the most out of your education. The Student Health Center offers services to all students, whether or not they have purchased health insurance from the university.
Student Health Center, Across from Student Services Building
Phone: 415-338-1251

Student Programs / Leadership Development

The office assists student organizations with activity planning.
Student Services Building, 105

Student Financial Aid

Student Services Building, Ground Floor

Testing Center

HSS Building, 206 Phone: 415-338-2271

One Stop

Located in the lobby of the Student Services Building the One Stop Student Services Center is a single location where students can take care of a range of school-related business, all under one roof. Voice Response System: 415-338-7000

The following services are available there:

Advising Center: Quick advice about General Education, graduation requirements, degree progress.

Bursar/Cashier: Pay fees, ask questions about fees and payment, and get a personal financial statement

Career Center: Find out about services offered by the main Career Center.

College of Extended Learning: Pick up catalogs and brochures listing hundreds of continuing education classes.

Financial Aid: Talk to a financial aid counselor about loans, grants, scholarships, and work study; pick up an Employment Eligibility form; apply for financial aid; find out when to expect your financial aid check.

One Card: Get your student I.D.; add money to your One Card

Registrar: Register for classes, access your records, order transcripts, check grades, file a change of address, apply for graduation, and check your personal class schedule.

Undergraduate Admissions: Apply to SF State, check your application status, and make an appointment for pre-admission advising.

Community Philosophy

The Residence Community is committed to providing a safe, comfortable living environment which enhances your academic experience at San Francisco State University. Our community is composed of people from diverse racial, ethnic, and class backgrounds, national origins, religious and political beliefs, physical abilities, and sexual orientations.

Our activities, programs, classes, workshops, lectures, and everyday interactions are enriched by our acceptance of one another. We strive to learn in an atmosphere of positive interaction and mutual respect.

As adults, we are responsible for our behavior and are fully accountable for our actions. We take responsibility for our awareness of racism, sexism, ageism, xenophobia, homophobia, heterosexism, and other forms of oppression.

The Residence Community is staffed with people who work to serve you in a variety of ways. There are a number of student and full-time staff members who work in Residential Life specifically to make sure your life outside of the classroom is supported.

Your Roommate

One of the most important relationships you'll have this year is the one you cultivate with your roommate or apartment-mates. Numerous books have been written on "successful relationships." Here are four crucial ingredients to a successful roommate or apartment-mate relationship you should keep in mind:

Expectations: Each person may have different interpretations of what sharing space means.

Communication: Open lines of communication; talk to each other about needs and concerns.

Flexibility: Remain open to doing things differently than what you are used to.

Respect: Respect each other’s differences, needs and priorities.

If you experience conflicts within your room or your apartment that you cannot resolve together, please contact your RA or CA. They are trained to help.

Do You Live in a Room Without a Roommate(s)?

If a vacancy occurs in your room or your apartment, the remaining occupant(s) will be expected to share the room with a new roommate. This means you should be prepared for a roommate at all times by using only your portion of the room. You may have the option of taking your room as a “super single”, or consolidating with another person who also does not have a roommate.

Residents who fail to have their room prepared for a new roommate at the time of his/her arrival will be assessed an administrative charge of $50.00 and may be required to participate in an Administrative Review (for information on Administrative Reviews see the section on "Your Judicial System").

Apartment Living Agreements

If you live in the Towers, Village or UPS you and your roommates will be required to complete an Apartment Living Agreement (ALA). The ALA will be facilitated by the Residential Life staff during the first few weeks of the semester.

Room Changes

Should you and your roommate encounter problems, we encourage you to contact your Resident Assistant, Community Assistant or Resident Director/Area Coordinator. Hasty room changes are discouraged in favor of a mediation approach. We believe sharing space and learning to respectfully co-exist despite, our differences, are the hallmarks of a person’s development into adulthood.

Residents may be required to participate in mediation with their Resident/Community Assistant or other Residential Life staff member before a physical move will be approved. During mediation, both residents will be asked to discuss their concerns and attempt to find a mutually agreeable resolution with assistance from the staff member present.

Your Living Space

Since you and your roommate or apartment-mates will likely be sharing a room for the entire year, you should talk about how you want to arrange and decorate. Together, you should be able to set up the room so you can live in it comfortably. While you do not have to draw a boundary line down the middle of the room, remember your roommate is entitled to half the floor space, so you will want to limit how much "territory" your belongings occupy.

Some Important Notes About...

Furnishings

Your room is furnished with a desk, chair, dresser, and bed. In addition, most windows will be equipped with a screen. You are responsible for the condition of these furnishings and you are required to keep all items in your room during your stay. In the Residence Halls, your License Agreement is for a furnished room. Additionally, if you live in the Towers, the Village or University Park South (UPS), your apartment is furnished with common area furniture to include: a couch, lounge chairs, living room tables, TV stands, kitchen table, kitchen chairs and kitchen appliances. In the Towers, your License Agreement is either for a one- or two- bedroom furnished apartment. In the Village and at UPS, your License Agreement is for a furnished apartment. Due to the lack of storage space, the University does not store or remove furniture.

Room Condition Forms (RCF) & Damages

While you have the freedom to arrange your room and apartment furniture to your liking, you and your roommate are responsible for the condition of the entire room or apartment when you move out. At check-in, you will receive an Apartment/Room Condition Form describing the current condition of your room. Residents living in the Towers, Village, or UPS receive a RCF for their individual room and for the apartment common area. If there is any discrepancy between the way the room/apartment appears and its description on the form, please add a notation describing the discrepancy. After making any additional notations, sign the statement and turn it in to your RA within the first 10 days of residing in the community. At the end of the year, the rooms and apartments will be inspected again and you will be billed for any missing items or damages beyond "normal wear-and-tear." Failure to return your room condition form may result in improper check-out charges of $50.00.

Walls

Just about any method you use to attach something to the walls will cause some damage. Nails are going to leave holes and tape will sometimes remove paint or will leave marks which will need to be painted over. There are many other methods of attaching posters and pictures to the walls; none of them are guaranteed to leave the walls undamaged. The cost of repairing and repainting damaged room walls will be billed to the residents of the room.

Doors

Your room/apartment door is considered part of your room. Mounting posters, signs, or other items on your door can invite vandalism and is a fire hazard. Damage to a door will be the responsibility of the room's/apartment’s occupants when the originators of the damage cannot be identified.

Residential Property Management Services

If you need the services of Housekeeping, Grounds or Maintenance, contact Resident Services at 415-405-0579. Remember to provide your room/apartment number and building, phone number where you can be reached, email address, a detailed description of the problem. Staff will not enter an occupied room unless your university ID number is given for verification purposes. An appropriate staff member will assess your situation within forty-eight hours. We record this information and track ongoing problems, enabling us to perform preventive maintenance projects throughout the year.
To contact Residential Property Management Services either:
Phone: (415) 405-0579
Email: rpm@sfsu.edu

Your requests will be processed the next business day. When you need emergency assistance IMMEDIATELY contact the On-Duty Resident or Community Assistant, by going to your community desk or refer to the Duty Board posted in the lobby of your community.

Remember, emergencies other than Grounds, Housekeeping, and Maintenance should be called into the University Police Department (UPD) at 415-338-2222 or 911.

Cleaning Supplies

Vacuum cleaners may be checked out from RAs in Mary Park and Mary Ward Halls. Otherwise, vacuums will be available at Resident Services desks. If you need other cleaning supplies, you must provide them.

Cleaning Expectations

At the end of each semester, you and your roommates are responsible for a thorough cleaning of your residence hall room or apartment bedroom and common areas.

Here’s a list of cleaning tips:

Bathroom (Towers, Village, STTC, and UPS)

Use a mild detergent and soft scrubbing sponge for bathroom sink, bath, and toilet
Sweep and damp mop the floor`
Don’t use chlorine bleach or abrasive powdered cleansers

Kitchen (Towers, Village, and UPS)

Defrost your refrigerator and empty all contents
Don’t use any sharp or pointed objects when cleaning the refrigerator, freezer, or stove
Use a mild detergent and soft scrubbing sponge to wash the kitchen sink, the inside and outside for the refrigerator, microwave oven, and stove top
Don’t use abrasives or acids on any fixture or sink

Living Area & Bedrooms (All Communities)

Wipe off all furniture and return it to its original position
Vacuum carpeting
Clean walls and floors
Remove all trash and recycling
Be certain all windows and doors are closed and locked securely

Pest Control

Keeping your room or apartment clean and storing food properly will keep pests away. If you have unwanted visitors of either the insect or rodent variety, the Housekeeping staff can help: contact Residential Property Management at 415-405-0579. You can take a few precautions to help us keep your kitchens, bathrooms, shared spaces, and floor free of pests:

If you need to throw food away, dump it in the trash container in the trash closet on your floor.

Don't bring food into the common area bathrooms nor throw it into a bathroom waste container.

Don't leave wet towels on the floor in the shower or bathroom.

Don't leave food out overnight.

Report cracks and crevices to Residential Property Management.

When you recycle, rinse all cans and food debris before placing in your recycle bin.

Following these simple precautions will help avoid attracting pests to our Residence Community. Please dispose of any recyclables in designated recycling closets located on each floor or throughout the community.

Heat

Heat is available continuously in all student apartment and residential hall rooms in the residential community. You can regulate the heat by utilizing the in-room thermostats. Remember to properly ventilate your rooms daily. With all the coastline fog, we get a lot of humidity. Proper ventilation by opening windows particularly on sunny and dryer days is essential. Mildew forms easily along the coast and ventilation retards that growth.

Refrigerator

Please note refrigerators larger than 5.5 cubic feet (not supplied by University Housing) are not permitted in the Residence Halls. Also, comply with Residence Community rules concerning electrical appliances and cooking.

Staff Entering Your Room/Apartment

Your residential hall room or apartment is yours to use and we will not intrude unnecessarily on your privacy while you are here. We limit entering your room or apartment to these occasions:

Your request or agreement

Emergency situations such as an activated smoke detector, the smell of smoke coming from your room or apartment, or concerns for your well-being (or the well- being of others in the room or apartment).

Safety inspections

Inspection and cleaning when you or your roommate move out

For the management of applicable rules and regulations

Should staff enter your room or apartment while you are away a note will be left notifying you of our entry.

Earth Outlook

Energy Conservation & Power Outages

We sometimes experience energy shortages statewide. If the campus experiences a rolling black out during the day time, the university will remain open during business hours and regular classes will remain in session. If the black out occurs in the evening, evening and night classes most likely will be canceled. Please confirm this with your instructors.

In the Event of a Power Outage

Be prepared.
Make every effort to conserve energy at all times.
Take advantage of natural light during the day and reduce use of electric lighting.
Get a flashlight and have fresh batteries on hand or use light sticks
Have an alternative to an electric alarm clock.
Have a battery-operated radio with fresh batteries.
Turn off your computer during Stage Three Alerts.
Frequently save any work you are doing on your computer.
Only use the elevator if you must. The elevator will shut down and will stay where it is until the power is restored. The doors to the elevator will NOT automatically open if there is a blackout.
When the power goes off, there will be some emergency lighting in the hallways and stairwells from 20 minutes to two hours. Please be careful when using the stairs.
When the power goes off, there will be NO street lighting. Go places in groups and take a flashlight.
Be prepared to stay abreast of your academics without the use of electronic equipment.
Seek out the Residential Life Staff if you need some extra support during the black out.
Have games, cards, books on hand to pass the time.
Do not drink alcohol, use drugs, or have unprotected sex as a way to ward off boredom. These activities will increase your risk of compromised health and safety.

Information After Hours - Contact the RA on duty for your area. Call 911 for emergencies and University Police non-emergency line for other information at 415-338-7200.

Residence Community Conservation

Live a sustainable lifestyle and think green! In addition, with the high cost of electricity, gas, and water in mind, we are doing all we can to conserve energy. Our energy cost savings are directly related to your room and board costs.
The following mechanical and other controls were installed in our buildings to help all of us meet our conservation responsibilities. If you can suggest other techniques or equipment, please let us know.

Toilets have been reduced to a three gallon flush.
Restrictors have been installed (in shower nozzles and sink faucets) to reduce the amount of water used without reducing water pressure.
Sink and shower water temperatures have been reduced to 120°-130° Fahrenheit.
Timers on the heating system are set and monitored to reduce energy use during the day hours when the buildings are quiet.
CFL’s (Compact Fluorescent lamps) have been installed a money-saving cogeneration system to supply partial power to the University.

General Conservation

Here are some things you can do to save resources and directly reduce future room rates:

Do not let water run continuously while shaving, washing, or brushing your teeth.
Close faucets tightly. Report leaky faucets by contacting Residential Property Management at rpm@sfsu.edu or 415-405-0579 A leaky faucet can produce a loss of 430 gallons of water per month.
Reduce the length of showering to save water and the energy consumed in heating the water.
When possible, plan full loads before doing laundry. Use the cold water cycle whenever you can.
Regulate the use of window blinds to take full advantage of sunlight and contain heat in your room.

Recycling

Be Earth friendly! - Recycle your aluminum and tin cans, glass and plastic bottles, and paper products! Recycling bins are provided on each floor and outside each building; please place recycling in the appropriately designated receptacles.

PLEASE NOTE: Plastic bags can not be recycled with our recycling services—do not put any type of plastic bag into the recycling containers. If you collect your recycling in plastic garbage bags, empty them into a recycling container and reuse the bag or throw it in the trash. Thank you in advance for your assistance with this.

Donate

Please donate any items you no longer need. Many charitable organizations will be happy to take used books, clothing, furniture and electronics.

One Card and Keys

Mary Wary, Mary Park, the STTC, and Towers residents: Your one-card will be activated on move in day to allow access to your building.

Village residents: You will be given a separate key to enter your building.

UPS residents you will be given a key for the front door of your unit.

Mary Park or Mary Ward Hall residents: You will be issued two keys: one key opens your room and mailbox and the other key opens your bathroom.
Science and Technology Theme Community, Towers and Village residents: You will be issued one key to open your apartment door and one mail key to open the communal apartment mailbox.

Your keys are valuable and you should make every effort not to misplace or lose them, even if it means wearing them around your neck on a lanyard. Keeping your keys with you and locking your door at all times is the safest way to avoid problems. If at any time you experience problems with your University ID card, make an appointment with ResNet through Apogee by calling them at 1-888-478-8864.

In order to maintain the security of our community lost keys will result in a mandatory lock change and a charge of $50.00.

Lockouts

If you lock yourself out of your residence hall or apartment (UPS residents go to the Towers front desk), you may check out a temporary lockout key from the Resident Services Community Desk. There is one lockout key per room. To ensure only you and your roommate(s) have access to the lockout key, Resident Services will verify your identification and room number prior to issuing the key. Once you have received the lockout key, you should let yourself back into your room, find your missing key, and immediately return the lockout key to the Resident Services desk. If your lockout Key is not returned to the desk within 48 hours of the time you checked it out, an automatic lock change may be initiated for security purposes and $50.00 will be charged to you. We will change the key cores in your room door and mailbox, and will notify you and your roommate(s) to pick up the new keys at the Resident Services desk.

Residents are provided a total of three free lockouts for the academic year. Any lockouts subsequent to the third lockout will be deemed excessive and for safety and security reasons may warrant a lock change to be charged to the resident at a cost of $50.00 per lock change. If you have requested an excessive number of lockout keys, you and your roommate will be required to verify possession of your room keys. Additionally, excessive lockouts may necessitate a meeting with the Resident Director or Area Coordinator due to the increased security risk to the community.

Lost Keys and Lock Changes

If you lose the key to your room or apartment, go to the Resident Services desk in your community and authorize a lock change. We will respond to such a request within 48 hours, Monday through Friday. If you believe your personal safety and security are at risk, you may request an emergency lock change. For emergency lock changes, please contact the RA on-duty for your community. You will be billed for the new keys in most circumstances. The charge for a lock change is $50.00. It is important that you change your lock immediately; you cannot move out properly without providing a working key.

Your SF State One Card provides access to your resident meal plan and to the main doors of your building. If you should lose this card, please be certain to contact the University Housing office so that we may disable the access to your meal plan and to your building. When you receive your new One Card you will need to inform the Housing Business Office AND Residential Dining Services so we may re-establish access.

Possession of a non-assigned key is a misdemeanor. Section 469 of the California Penal Code states: “Any person who knowingly makes duplicates, causes to be duplicated, or uses or attempts to make duplicates, or causes to be duplicated, or use, or has in his possession any key to a building or other area owned, operated, or controlled by the State of California… without authorization from the person in charge of such building or area or his designated representative and with knowledge of the lack of such authorization is guilty of a misdemeanor.”

Your Mail

Delivery

If you live in Mary Park or Mary Ward Hall, your room key will open your mailbox. For students in the Towers, Science and Technology Theme Community, and the Village there will be a separate key provided that opens your mailbox. Mailboxes are located on the main floor of all communities. Mail is delivered Monday through Saturday except for Postal Service holidays, and is usually placed in the boxes by 6:00 p.m. Monday - Friday. Saturday delivery time may vary. University and Housing correspondence will be sent to your residence community mailbox. As such, it is expected you check your mailbox on a daily basis.

Packages delivered by parcel post or United Parcel Service can be picked up at the Resident Services Community Desk in your building. If you live in Mary Ward, Mary Park, STTC, or the Towers you will receive a notice in your box when they arrive. If you live in the Village you will receive a notice via your university email. Photo identification is required when picking up packages. When packages and special delivery letters arrive, we will contact you using your university extension and university email address. If we are unable to contact you, your letter or package will be held at the desk until you collect it.

UPS residents receive mail directly to their unit by the United States Postal Service. Packages are left at your front door. It may not be safe to leave an item unattended, consider having your package delivered to Mary Ward Hall. However, you will be responsible for checking to see if it has arrived at the Ward Hall community desk.

Here’s your new address:

Your Name
Village at Centennial Square, Apt. #
750 Font Boulevard
San Francisco, CA 94132-4036

Your Name
Towers at Centennial Square, Apt. #
796 Font Boulevard
San Francisco, CA 94132-4036

Your Name
Science and Technology Theme Community, Room #
798 Font Boulevard
San Francisco, CA 94132-4036

Your Name
Mary Ward Hall, Room #
800 Font Boulevard
San Francisco, CA 94132-4036

Your Name
Mary Park Hall, Room #
802 Font Boulevard
San Francisco, CA 94132-4036

Your Name
University Park South
Number and street address
San Francisco, CA 94132-4036

Outgoing Mail

The nearest U.S. Mailbox is on Font Boulevard between Mary Park and Mary Ward Halls (picked up at 10:00 a.m.). Check the times posted on the mailbox because they may change. The nearest Post Office is in the Sloat Boulevard Plaza area near Lucky's grocery store. We are
unable to hold packages in our offices or Resident Services Community Desks for UPS, FedEx, etc. pick up. To access university mail services please contact (415) 338-1515.

Forwarding of Mail

Residents of Mary Ward, Mary Park, STTC, and Towers:

When you leave the Residence Community you will be asked to fill out an SF State forwarding address form. Please write your forwarding address on your RCF when you checkout. University Housing will forward all first class incoming mail for up to three months for residents provided a forwarding address is submitted at the time of check out. After three months, mail received for non-residents will be returned to sender. Please note: magazines and bulk mail are not forwarded. Special mail considerations exist during winter recess and when the university campus is closed. Information will be provided to residents about any mail changes at the close of each semester. The easiest way to ensure your mail is received is to give a change of address done through the United States Postal Service.

Should you receive mail in your mailbox which is addressed to someone else, simply drop the letter or parcel with the Resident Services Community Desk and we will reroute the mail.

Residents of Village and UPS:

Mail for residents at these locations will be done through the United States Postal Service. Therefore, forwarding information must be completed with USPS after move out. The necessary form can be found online at moversguide.usps.com/mgservice/ICOA

If you live in the Village and receive mail which is not addressed to you, please place it in the nearby Returned Mail slot.

If you live at UPS and receive mail which is not addressed to you, please write return to sender on the envelope and place it back in a nearby mailbox.

Your Phone & E-mail

Each apartment or residence hall room is equipped with a telephone. You may receive calls from on and off campus. It is important to answer your phone, as the university will contact you through your on campus phone. All residents’ telephone numbers begin with the (650) area code. To call off campus, dial the area code and the number. If you are dialing another telephone number in the (650) area code, then simply dial the 7 digit number. If you are dialing from your room or apartment phone, and want to call a campus telephone number, you will need to dial (415) and then the telephone number for the campus office. All campus business or office phone numbers begin with 415 area codes.

Connecting Your Phone

While each household will share one phone, on phone number and one voicemail box, all the phone jacks are live, so you may plug in your personal phone into the jack for your convenience. With any standard analog phone, plug your phone directly into the wall jack with a phone cable. (If your phone requires electric power, you will need to plug that unit in as well.) You should receive a dial tone when you pick up the receiver. Remember, even though all the jacks are live, each jack shares the same phone number.

Local and Long Distance Calling

All local and toll-free calling is included in your service. Long Distance service is available at 9.9 cents per minute. To activate long distance service, call Apogee toll-free at 1-888-478-8864 and a representative will assist you. The (650) area code is local calling.

Caller ID

To use the caller ID feature, you only need to have a phone that is capable of displaying caller ID information. This feature is automatically activated.

Call Waiting

Call waiting is automatically enabled. If you wish to pick up a second call, simply press the flash button on your phone and you will be switched over. You will need to press the flash button again to return the first call.

3-Way Calling

3-Way calling is available with this service. If you wish to use this feature, (1) press the flash of hook button while you are currently in a call, (2) wait for the dial tone and then dial a phone number, (3) then press the flash/hook button again. All three lines will be connected.

Voicemail

Voicemail is included with your phone service. Each household will share one phone number and one voicemail box. A special phone is not necessary to take advantage of this feature. All calls that are not answered are automatically forwarded to your voicemail.

Voicemail Setup/Checking Messages

To initially set up your voicemail and check your messages, simply dial ‘899’ from your room phone. You will be prompted to enter your pass code. The default pass code is 1234, but you can change this at any time by hanging up and dialing ‘777’ from a dial tone.

To set up your voicemail press ‘0’ to access the Mailbox Options Menu

Press ‘1’ to record your ‘Unavailable’ message (this message is played when your phone is not answered
Press ‘2’ to record your ‘Busy’ message (this message is played when you are already on a call)
Press ‘3’ to record your name with the standard pre-recorded message
Press ‘*’ to return to the main menu

To check your voicemail press ‘1’ from the main menu to listen to your new messages. Then follow the phone prompts to save/delete a message, advance to the next message, retrieve saved messages, etc.

E-mail

All currently enrolled students at San Francisco State University are eligible for a free e-mail account with the University. To apply for an Internet account, you must use a World Wide Web browser and fill out the SF State Internet Account Application form available at https://www.sfsu.edu/online/sfsuemail.htm You will need your SF State ID, Personal Access Code (PAC), and an Account Name and Password. University Housing will use your official University email account to send you updates and information pertaining to the Residence Community. Also, your University e-mail address will be the official way the campus will contact you and provide you information. Please check your SF State e-mail regularly.

Computer Setup

University Housing offers a network system in partnership with Apogee Networks, Inc. which allows each resident living in the Residence Community direct access to the Internet via an Ethernet connection from their room.

The connection provides access to the Internet as well as to special online resources only available to SF State students. Each room is equipped with multiple ResNet jacks so all roommates can be on-line at the same time. All you need is a Macintosh or PC Compatible with an Ethernet port, configured, and connected with a standard cat5 Ethernet cable to the RJ-45 jack in the room. For your convenience you can purchase a 30’Ethernet cable from University Housing for $10. (Please Note: If you decide to bring your own cable, a 30' cable can be necessary depending on your desk location).

Keeping Your Computer Safe:

ResNet is part of the SFSU campus network. By their nature, academic networks are very open. You must take certain steps to keep your computer free of viruses and other forms of computer compromise.
• Install the free SFSU licensed McAfee antivirus software on your computer before you connect to ResNet. Go to this web address to download your free copy. http://www.sfsu.edu/~doit/sw.htm. (Have your ID and PAC# handy).
• Perform automated daily system updates and antivirus signature updates. Only daily updates will adequately protect your computer.

Support a User Friendly Network

Follow these simple tips when using the ResNet:

Turn off your computer when not in use.

Turn off file-sharing software when not in use.

Do not share copyrighted materials illegally. The Recording Industry Association of American (RIAA) and other copyright holders have been tracking campus illegal file sharing and pursuing legal action.

Perform routine scans for viruses.

Follow the Acceptable Use Policies http://www.sfsu.edu/~housing/resnet/accept_use.html and http://apogeenet.net/support/eua.pdf

Remember, ResNet is a shared community resource.

Appointment/Support

Our Apogee Powered ResNet features a toll-free 24/7 telephone support line (888) 478-8864. In-house support staff is also available for problems that require a house-call. Call the Apogee number above to make an appointment. For online help and a chance to interact with other residents, visit the SURFBOARD Housing Bulletin Board System at http://surfboard.sfsu.edu.

Residence Computer Labs

ResNet runs two computer labs for use by residents and their guests. The 24 hour computer lab in Mary Park Hall provides 7 PC’s and 3 Macintosh systems along with a laser printer. The 24-hour computer lab in the Science and Technology Theme Community provides 24 PC’s and a laser printer. The STTC lab is scheduled for classes and events at certain times. Available hours are posted at the lab. A variety of application software is available in both labs, including Microsoft Word, Excel, and PowerPoint. There is a charge for laser printing.

Illegal Downloads – A Friendly Warning

With the Recording Industry Association of America (RIAA) and others cracking down on university students for illegal filing sharing and copyright infringements, it is vital for all our students comply with our campus computer use policy. Misuse of computer facilities or resources includes:
- Unauthorized entry into a file, for any purpose
  
  Use of another’s identification or password
  
  Use of computing facilities, campus network, or other resources to interfere with the work of another member of the University Community
  
  Use of computing facilities and resources to send obscene or intimidating and abusive messages
  
  Use of computing facilities and resources to interfere with normal University operations
  
  Use of computing facilities and resources to download music, videos and films in violation of copyright laws.
  
  Violation of a campus computer use policy.
  
  Please be advised the RIAA is escalating their crackdown on students who violate copyright laws and illegally download or upload and share copyright protected materials such as music or videos. Minimally you could be charged a $750 fine for each violation of copyright.
  
  Quick Start Guide
  
  For ResNet questions or assistance, contact Apogee Customer Support toll free at
  1-888-478-8864
  
  IMPORTANT SECURITY REMINDER
  It’s easy to connect safely on Resnet! A few simple reminders and adjustments to your computer will help protect you, your information and the accessibility of the network for all residential students.
  
  To protect your computer, it is critical that you do the following before or immediately after connecting to the network:
- Confirm that anti virus software is installed in your computer. Update the software with its latest virus definitions, and then scan your computer for viruses. Registered SF State University students may download anti-virus software at no additional cost at http://www.sfsu.edu/~doit/helpdesk/av/htm.
  
  Configure your anti virus software so that is automatically searches for updates weekly and scans your computer daily.
  
  Install all current Windows Updates.
  
  Protect yourself by keeping your confidential username and password secure. You should never share this information, or your internet access, with anyone. Once you have an Apogee account, you can access ResNet services from any of the residence.
  
  Certain devices can be damaging to the network and interfere with service to the end user. Routers, servers, access points, wireless of other such devices are NOT permitted on the network. Read our end user agreement for more information at http://www.apogeenet.net/support/eua.pdf.
  
  Getting Connected
  
  Once you sign up for an Apogee account at http://www.apogeenet.net and obtain your username and password, you are ready to connect.
  
  CONNECTING WITH AN ETHERNET CABLE
- To connect to the network, you need a Network Interface Card (NIC) installed in your computer and a Cat-5 Ethernet cable. Ethernet cables can be purchased at the Dining Center, the bookstore or at any office or computer supply store.
  
  With the computer turned off, plug the Ethernet cable into the computer and the other end into the data jack in the wall (make sure not to plug into the phone jack, as you will not have Internet connection and damage the jack). The Ethernet cable looks similar to a phone cable but the cable end is bigger. It’s easy to get them confused, so here’s another tip: the phone cable end has 2 or 4 wires crimped in the clear end connector; the Ethernet cable has 8 wires.
  
  Do not twist, fold, or kink your Ethernet cable. Do not place it where it may be walked on, rolled over, or crimped by furniture. Do not pierce it with tacks or nail it to the wall. Any of these can damage the cable and result in connection problems.
- After connecting the cable to the wall jack, start your computer. Before you launch a web browser (ex: Internet Explorer, Firefox, Mozilla, Safari, etc.), be sure to disable your wireless connection. This will ensure that your computer is connecting through the Ethernet Cable.
- 1.Launch System Preferences from the Apple Menu
- 2. Click on Network.
- 3. Set the Location: drop down box to Automatic.
- 4. Set the Show: drop down box to Built-in Ethernet
- 5.Set the Configure IPv4: drop down box Using DHCP/
- 6.You should now have a screen that looks like Figure 1 (the IP address may not appear yet). Click the Apply now button to save settings.
- To open Device Manager, click on Start, Control Panel, click on Performance and Maintenance and click System.
- Click on Hardware tab, and select the Device Manager button.
- If you do not see any Network Adapters listed, contact your computer manufacturer for help installing your network drivers.
- Double click the Network Adapters icon or click on the [+] next to the Network’s adapter’s icon to list installed adapters. Check for an existing Ethernet Adapter and ignore any Dialup Adapters of AOL Adapters that may be listed.
- If there is a Yellow circle with an exclamation point, a question mark, or a Red X over the icon, please contact your computer manufacturer to help diagnose the problem. Otherwise, the Network Adapter is properly installed.
- Close the window and click OK to continue.
- To open Device Manager, click on Start, Control Panel, click on System and Maintenance and click System.
- Click on Device Manager link on the left hand side.
- If you do not see any Network Adapters listed, contact your computer manufacturer for help installing your network drivers.
- Double click the Network Adapters icon or click on the [+] next to the Network’s adapter’s icon to list installed adapters. Check for an existing Ethernet Adapter and ignore any Dialup Adapters of AOL Adapters that may be listed.
- If there is a Yellow circle with an exclamation point, a question mark, or a Red X over the icon, please contact your computer manufacturer to help diagnose the problem. Otherwise, the Network Adapter is properly installed.
- Close the window and click OK to continue.
- Click on Start, select Control Panel.
- Double click Network and Internet Connections, and then click on the Network Connections.
- Right-Click on Local Area Connection and select Properties.
- Make sure Internet Protocol (TCP/IP) listed in the box is checked.
- Click on the words Internet Protocol (TCP/IP) to highlight it and then check on the Properties button below.
- Select Obtain and IP address automatically, and select Obtain DNS server address automatically.
- Click OK. You may be prompted to restart your computer
- Click on Start, select Control Panel.
- Double click Network and Internet Connections, and the click on the Network and sharing Center.
- Click on the View Status link to the right of Local Area Connection.
- Click on the Properties button in the box that comes up.
- In the properties box, make sure Internet Protocol Version 4 (TCP/IPv4) listed in the box is checked.
- Click on the words Internet Protocol Version 4 (TCP/IPv4) to highlight it and then click on the Properties button below.
- Select Obtain and IP address automatically, and select Obtain DNS server address automatically.
- Click OK. You may be prompted to restart your computer.
- Click on Start, Run, and type ‘cmd’ in the space provided and click OK.
- A command prompt will open up. Type ‘ipconfig/all’ at the command prompt and press the Enter key.
- Verify the IP address starts with 172.28.XXX.X and then the Subnet Mask and Default Gateway have entries as well.
- If the IP address doesn’t start with 172.28, then type ‘ipconfig/release’ wait for the message IP address successfully released... (It should be 0.0.0.0.0). Next type in ‘ipconfig/renew’ and wait for a new IP address, Subnet Mask and Default Gateway to show up. If you receive any errors or the IP configuration does NOT begin with 172.28, contact Apogee to help diagnose the problem.
- Once you have an IP address that begins with 172.28, refer back to the LOGON TO THE RESIDENTIAL NETWORK section on first page.
- Set off the nearest fire alarm. Do not try to fight a fire yourself.
- Dial 911 or 415-338-2222 to report the fire from the nearest telephone.
- Before passing through any doors, feel the door with your hand. DO NOT touch the doorknob. If the door is hot, DO NOT OPEN THE DOOR.
- Before opening the door, brace yourself against the door and open it slightly. If heat or heavy smoke is present, close the door and stay in the room.
- Leave the building immediately through the main fire exit indicated in the map displayed on the back of your door or building bulletin board. Do not use the elevators. Do not assume a fire alarm is false. Do not stop to take valuables.
- Because stairwells may also draw smoke, only designated fire exit stairwells should be used. The center stairwells in Mary Park and Mark Ward Halls are designed to provide adequate ventilation, and should be relatively free of smoke. They are safer than the end stairwells and should be used unless access to them is impeded. Residents of the Towers and the Village should use the end stairwells in case of a fire.
- Remain away from the building until the Police, Fire Department, or senior staff member give the all clear.
- Follow instructions of the University Police Department and University officials at all times.
- Residents who do not immediately evacuate the building during a fire alarm are subject to disciplinary action.
- Keep low to the floor if there is smoke in the room. The majority of oxygen is present near the floor.
- Place a towel at the base of the door to prevent smoke from entering the room.
- Attract the Fire Department's attention by hanging an object (bed sheet, jacket, etc.) out of the window.
- Call the University Police Department by dialing 911 or 415-338-2222 immediately and report your situation. Be sure to give the name of your building and your room number.
- Develop a plan. Prepare yourself, and your roommate(s).
- Know the evacuation routes and meeting locations for your hall.
- Choose an out-of-state friend or relative whom separated family members and friends can call after the quake to report their whereabouts and condition.
- Know the safe spots in each room: under sturdy tables, desks, or against inside walls. Physically place yourself in those spots to make sure you fit. Keep those areas clear so you can access them when an earthquake occurs. Do not store boxes or books under your desk or bed if you are using these spaces as your safe zones.
- Know danger spots: windows, mirrors, hanging objects, tall bookshelves and unsecured furniture.
- Conduct practice drills. Physically place yourself in safe places.
- Learn first aid and CPR from local Red Cross or community agencies.
- Keep a list of emergency numbers. (Campus directory, staff roster)
- Keep breakables and heavy objects on bottom shelves.
- Secure heavy tall furniture that can topple: bookcases, or wall units.
- Maintain emergency food, water and other supplies: flashlight, portable radio, extra batteries, medicines, first aid kit, and clothing.
- Stay calm. Do not run and try not to panic. If you take proper precautions, chances are you will not get hurt.
- Stay where you are. If outdoors, stay outdoors. If indoors, stay indoors. Most injuries occur as people are entering or leaving buildings.
- If the earthquake strikes when you are indoors, take cover under a desk, table, and bench or against inside walls or doorways. Stay away from glass windows and outside doors.
- If in a high-rise, stay away from windows and outside walls. Get under a table. Do not use elevators.
- If in a crowded place, do not rush for the doors. Move away from display shelves containing objects that could fall.
- If driving, pull over to the side of the road and stop. Avoid overpasses and power lines. Stay inside the car until the shaking stops.
- Do not use candles, matches, or other open flames during or after the quake; there may be gas leaks.
- If the quake catches you outside, move away from the building and utility wires. Once in the open - stay there.
- Do not run through or near buildings. The greatest danger is from falling debris just outside doorways and close to outer walls.
- Check for injuries. Do not attempt to move seriously injured persons unless they are in immediate danger of further injury.
- Check utility lines and appliances for damage. If you smell gas, open windows and shut off main gas valve. Leave the building and report gas leakage to authorities. DO NOT re-enter the building until a utility official says it is safe.

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