Apple Mail (aka "Mail") on Exchange

Prerequisites

Apple Mail comes installed on all Macintosh computers with OS X.

Login to SF State E-mail Account Services. (If you do not know your password, use the SF State password service.)
Under Accounts (section 1) click your e-mail address.
On the Account Details page note the following: Account name, Forwards to, and Mail server.
If you are currently forwarding your e-mail and would like to access it using Apple Mail, remove your e-mail forwarding address.
If your Mail server is not exchange.sfsu.edu, you should first switch to Exchange.

Open Mail.
Click the File menu and select Add Account. The Add Account window will open.
Enter your SF State e-mail address and password in the provided fields. Click Continue.
The Account Summary window will open with the following message:
"Mail found a server account for the email address you provided. The following account will be set up on your computer.
Pertinent account information that Mail retrieved from the server will also be displayed."
Ensure the checkboxes for Address Book contacts and iCal calendars have a check in each.
Click Create.
Mail will immediately synchronize with your account on the Exchange server to retrieve messages in the Inbox and all of the folders in your account (Autodiscover service). The Apple iCal and Address Book applications will also be automatically configured to synch with the Exchange server for enterprise calendar and Global Address Book features.

Off-campus, the Autodiscover service may find server eca03.ad.sfsu.edu or eca02.ad.sfsu.edu but will be unable to connect. If this happens, follow through until the Autodiscover completely fails and manually change the server settings to email.sfsu.edu.

The mailboxes and folders you see under your new account (e.g., jdoe Exchange) reside on the e-mail server, not on your computer. As a result:

If you move a message from one of these folders to Trash on one computer, it will be in Trash on all computers you use to check e-mail.
Items are automatically deleted from Trash and the Exchange server two weeks after being moved to trash.
Once a message is deleted from the server it is very difficult to have it restored. It is impossible after thirty days.
If you want to delete specific messages from the server, but keep them locally on your computer, copy them to a subfolder under the On My Computer account before deleting them from your Exchange account.
The time it takes to refresh a folder on the server increases with the number of messages in the folder. To minimize refresh time, try to keep the number of messages in any folder below 400. The Inbox on the server is refreshed every time your e-mail program checks for new messages, so it is especially important to keep the number of messages in the Inbox low.

Your new account uses the Outbox found under the Folders on My Computer category.
The Deleted Items folder under your new account (e.g., jdoe Exchange) will contain any messages deleted from your new Inbox.
The Sent folder under your new account (e.g., jdoe Exchange) will contain any new messages sent from your account.
To permanently remove messages marked as deleted, hold down CTRL, and then click the Deleted Items folder in the folder list. Click Empty Deleted Items, and then click Empty.

To access Apple Mail help, from the Help menu, select Mail Help. Also see the related links in the right column.