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Division of Information Technology
Division of Information Technology (DoIT) provides centralized computing and communications services to the entire campus, including centralized computing systems, consulting services, a campus-wide data communications network, and personal computer/printer repair.
Information and Service Calls
Division of Information Technology provides assistance to users via three phone numbers which are generally answered by "live" staff. If an urgent problem is not responded to quickly, please call the main office at 338-1133.
Consulting Services
Walk-in
OnlineE-mail consulting is provided via the E-mail address: helpdesk@sfsu.edu. We strive to provide users with a quick and timely response to all questions and comments sent to this address.
On the Web, we have the SRS (Service Request System) where you can search for solutions in our databases, send in queries, and check on the status of your request. Point your Web browser to: http://www.sfsu.edu/~doit/hd.htm#assist and click on the Help Desk Service Request link to submit a service request.
Documentation
Our Help Desk documents provide information about using campus network services and online information resources. There are general guides available as handouts in ADM-110.Online Documents
Instructions on dial-up Internet access from home and brief guides documenting the use of Unix and other software programs are also available at our web site under http://www.sfsu.edu/~helpdesk/document.htm These documents are organized by categories, e.g., Internet, Unix, Operating Systems.1/23/2002
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Last Modified: 23 Jan 2002
doit@sfsu.edu