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Wireless FAQ
Questions
- What wireless cards can I use to connect to the SFSU wireless network?
- Where can I purchase a wireless card that will work at SFSU?
- My new computer came with a built-in wireless card, why won't it work?
- What areas on campus have wireless coverage?
- Where are the wireless access points on campus located?
- Why can't I roam with my mobile computer and remain connected to the SFSU wireless network?
- Why can't I browse the web after waking my laptop from sleep?
- Is it possible to print while using a wireless connection on campus?
Answers
- Wireless Cards Supported The Cisco Aironet 350 wireless LAN Adapter for Windows based computers.
The Apple AirPort and Apple AirPort Extreme cards for Apple Macintosh systems.
- Places to Purchase Wireless Cards The SFSU Bookstore sells the Cisco Aironet 350 wireless LAN adapter for $119, the Apple AirPort card for $89 and the Apple AirPort Extreme card for $99. You can also purchase these cards from other retail and mail order outlets. Apple AirPort cards can be pre-ordered with new Macintosh computers if ordering directly through the Apple Store or purchased separately.
- My Wireless Card Won't Work The Cisco Aironet 350 is the only currently supported card for Windows based computers. The Apple AirPort and AirPort Extreme cards are the only currently supported card for Macintosh computers. The SFSU wireless network is based on the IEEE 802.11b standard and uses LEAP authentication developed by Cisco. The wireless access points used at SFSU are manufactured by Cisco and use LEAP authentication to provide an additional layer of security. Many wireless cards do not at this time support Cisco's LEAP authentication. If your wireless card does not support LEAP you will not be able to use the SFSU wireless network on campus.
- Wireless Coverage on Campus The main Quad (large grassy outdoor area between the Student Center and the Business building), inside the J. Paul Leonard Library building, the outdoor area between the new Humanties building and the Student Center and the grassy area between Burk Hall and the Fine Arts building.
- Wireless Access Points on Campus There are numerous wireless access points located inside the Library building and one on top of the Library building. There is an outdoor access point on top of the Humanites building and Burk Hall. There is an access point located within the old Administration building. There are plans for an access point on top of Thorton hall in the near future.
- Roaming Issues Wireless roaming with a mobile computer, such as a laptop, can be problematic with Macintosh computers. All computers need a unique valid IP number to connect to the Internet. When moving a mobile computer to a new location the computer may connect to a different access point. Typically the IP number needs to change in such a situation. If you physically move your computer (laptop) to a new location and no longer have Internet access, shut down and restart your computer then log onto the SFSU wireless network so it receives a new valid IP number.
- I Woke My Computer from Sleep Mode and Can not Connect to the Wireless Network Macintosh computers using an Apple AirPort card will disconnect from the SFSU wireless network when entering sleep mode. To resolve this issue, simply log back into the wireless network. To prevent this situation from occurring in the future you may want to increase the time specified in the Energy Saver inactive sleep mode setting or change the sleep mode setting to never.
- Is Printing possible while using the Wireless Network on Campus? Printing is unavailable when connected to the wireless network on campus.
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Last Modified: 6 March 2003
doit@sfsu.edu