California State University, San Francisco

Office of Student Financial Aid

Request for Information for Student and Parent Plus Loans

General Information:

1. Lender Name.

2. Lender Address for School.

3. Lender Phone Number for School.

4. Lender Address for Borrowers.

5. Lender Phone Number for Borrowers.

6. Lender Code.

7. Do you work with Ed Fund?

8. List all guarantors you work with.

9. Can you support a lender flow?

10. Do you work with ELM and ELM NDN?

a. If yes, are your updates with ELM real-time or batch?

b. If yes, how often do you update your loan response file to ELM?

11. Please provide a calculation of cost savings and total repayment amount for a student who has borrowed $5,000, also a student who has borrowed $10,000, and a student who has borrowed $20,000 with Grad Plus, Alternative, and PLUS loans.

12. Do you sell your loans?

a. If yes, when do you sell loans?

b. If yes, whom do you sell your loans to?

c. If yes, who do borrowers contact and when if not you?

13. Do you originate your loans?

a. If no, who originates your loans?

14. Do you service your loans?

a. If no, who services your loans for San Francisco State University?

b. If no, who does the borrower contact and when if not you?

c. If no, when is the loan transferred to the servicer?

15. Please provide your PLUS, alternative, and grad plus loan borrower benefits in detail.

16. Do you solicit loan borrowers (Grad Plus, PLUS, and Alternative consolidation?

a. If yes, please explain how you solicit loan borrowers?

17. Do you offer deferment of repayment while the student is in school (PLUS and Alternative)?

18. What borrower benefits do you offer (front end and back end) for PLUS and Alternative loans?

19. Do you offer Entrance/exit interview for Grad Plus?

Lender Stability:

20. Lender Mission statement.

21. Number of years in the student loan business.

22. Mergers and acquisitions in the past five years.

23. Relationships with other loan partners.

24. Existing relationship with EdFund.

25. Policy on the sale or sharing of borrower information with other parties.

26. Demonstrated security of borrower information.

Support Services:

27. What is your current time frame for PLUS pre-approvals?

28. When your organization discusses alternative loans with a student, do you first educate the student about Title IV aid, including Federal loans?

29. What is your current process for having a student apply for a Grad Plus loan (application options)?

30. What is your current process for having a student apply for an Alternative loan (application options)?

31. What is your current process for having a parent apply for a PLUS loan (application options)?

32. Do you supply 24 hours a day, seven days a week live phone customer service agent for borrowers?

a. If no, what are the hours (time zone) that a borrower can speak to a live phone customer service agent?

33. Do you have automated voice response system or entering of personal data through the telephone keypad?

34. Do you allow a borrower to make electronic payments through online billing and/or direct debit from the borrower’s bank account?

35. What are your customer service hours (a live phone customer service agent) for schools?

36. Can you please provide us with a summary of your last customer service survey? How do your customers rate your service?

37. Briefly explain how you provide customer service to the university when there are loan issues?

38. Briefly explain how you provide customer service to borrowers?

39. What is your call abandonment rates and average call answer time during peak processing (August and February) times?

40. Can our University certify Alternative, Grad Plus, and PLUS loans through ELM?

41. Do you send disbursements through the NDN via EFT?

42. What is the index (Prime or Libor) and interest rate spreads for your private loans? Please list all tiers available.

43. Do you pay the 3% origination fee and 1% default fee on the Grad Plus loans with EdFund as a guarantor? If so, as of when? If not, do you work with any other guarantee agencies that do pay the default fee?

44. Do you have e-sign for your loan products (Grad Plus, Alternative, and PLUS) when borrowers apply online? Can borrowers apply and e-sign during the same web session?

Default Prevention:

45. What is your cohort default rate (CDR) for 2005?

46. What factors or programs contributed to this rate?

47. Describe your debt management and default aversion program (s)? Feel free to provide samples of materials, correspondence or websites.

48. How early do you begin communicating with borrowers?

49. What current practices are done by you to prevent borrower delinquency and default (deferment, forbearance, and other repayment options) with Grad Plus, Alternative, and PLUS loans?