Question & Concerns about your Loan Account!
The U.S Department of Education has a Direct Loan Servicer to manage
and collect your Direct Loans. This department will oversee your loan account until your loans are paid in full.
Most communication will be through the mail. Your Direct Loan Servicer
will contact you within at least 30 days after you receive your first
Direct Student Loan check. The Direct Loan Servicer has a toll-free
telephone number for you to call with your questions and concerns about your loan account.
Write to them at:
U.S. Department of Education
Direct Loan Servicing Center
PO BOX 4609
Utica, NY 13504-4609
CALL TOLL FREE : 1-800-848-0979
(M-F, 8:00 AM TO 8:00 PM Eastern Time)
ACCESS ON THE WEB :
Direct Loan Servicing Center and
Direct Loan EXIT Counseling at:
http://www.dlservicer.ed.gov
For Information on Direct Loan Program,
Federal Loan ENTRANCE Counseling,
Borrower Account Information and
Federal Direct Loan Forms at:
http://www.ed.gov/DirectLoan/students.html
You can review your Perkins Loan, Federal Stafford Loan and Federal Direct Loan History at the National Student Loan Data System(NSLDS) at:
http://www.nslds.ed.gov
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SFA OMBUDSMAN / Loan Disputes And Problems
The SFA Ombudsman is working with the student loan borrowers to informally resolve loan disputes and problems. Please contact them by visiting their web site at: http:/ombudsman.ed.gov
Contact Information
Student Financial Assistance
U.S.Department of Education Rm. 3012,ROB#3
7th and D Streets, SW
Washington, DC 20202-5144
Customer Service Phone #: 1-877-557-2575
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