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Do you tuck the phone when you multi-task, such as searching the computer for information to answer a question? This habit of raising one shoulder and tilting your head in an asymmetrical position causes excessive muscle contractions and reduces blood flow to the muscles. Arm, wrist and hand symptoms often become aggravated. Reduce tension and lighten the strain in your neck and shoulders when you use a headset.

How to Use a Headset: 

Use a headset when talking on the phone while simultaneously performing other tasks such as data entry and writing notes.  Headsets are economical and lightweight and most have good sound quality. Headsets are readily available for portable and cell phones -making it easier to talk while working, walking, driving, gardening, cooking or sipping a cooler. Test ride different models until you find the one that is comfortable. 

If you do not have a headset and must multi-task when conversing on the phone:

  • Do only one task at a time.  Put the person on hold, put the phone down, take a breath and smile, perform the task and then pick up the phone and continue your conversation.

  • Use a speakerphone.

  • Hold the handset with your hand while talking; switch sides during the conversation.


If you absolutely must tuck the phone, do so infrequently and for very short periods of time. Practice frequent neck and shoulder relaxation and alternate sides. 

Avoid attachable phone rests that claim to make tucking more comfortable. They do not significantly reduce neck and shoulder tension.

The Institute for Holistic Healing Studies and Human Resources sponsor the distribution of Healthy Computing Email Tips. Copyright 2009 Erik Peper, Ph.D. and Katherine Hughes Gibney. Permission to copy and distribute Healthy Computing Email Tips for personal use is granted. Distribution or copying of Healthy Computing Email Tips for commercial purposes is prohibited without prior written consent of the copyright holders.
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