Disability Programs
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Complaint / Grievance Procedures

Every effort is put forth to ensure that students, faculty and staff with disabilities at San Francisco State University receive the services and accommodations to which they are entitled under federal law. Generally the campus community is sensitive to the need for accommodation. However, if an oversight occurs, students may file a complaint about the University faculty, staff, administrators, or disability-related issues by following these procedures:

1. Discuss the problem with a DPRC counselor. With permission of the student, the DPRC counselor will contact the faculty and staff on campus in an attempt to work out a solution to the problem.

2. If the complaint is not satisfactorily resolved, or if the issue is with the DPRC counselor, the student may meet with the Associate Director of the DPRC.

3. A grievance that is not resolved to the student’s satisfaction by the Associate Director may then be addressed to the Director of the DPRC

4. When a grievance cannot be resolved informally as described above, students can pursue their claims under Section 504 of the Rehabilitation Act of 1973. To file a Section 504 / ADA grievance, students should contact the Office of University Counsel, Administration Building, Room 562, (415) 338 - 2998.

5. At any time students may file a complaint with the Office for Civil Rights (OCR). It is the DPRC’s hope, however, that students will give the campus the chance to address their problems in a timely manner.

• Office for Civil Rights
  U.S. Department of Education
  Old Federal Building, 09-8010
  50 United Nations Plaza, Room 239
  San Francisco, CA 94102-4102
  (415) 556-4275
  (415) 437-7786 Fax
  (415) 437-7783 TTY
  email: OCR_SanFrancisco@ed.gov

Complaints may be made in person, by telephone, or in writing. The DPRC prefers to meet with students to discuss concerns and issues. DPRC counselors, the Associate Director and the Director are available for appointments.

FURTHER INFORMATION

For more information, contact Disability Programs and Resource Center at (415) 338-2472 (Voice/TTY),by email at dprc@sfsu.edu, or on the web at http://www.sfsu.edu/~dprc. Persons interested in visiting the office should come to the Student Services Building, Room 110.


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Back to SFSU DPRC Student Services

Disability Programs and Resource Center
Student Services Building 110
1600 Holloway Ave.
San Francisco, CA 94132-4046
Phone: 415/338-2472 (voice/TTY); Fax: 415/338-1041

Last Modified March 15, 2006, by the dprc@sfsu.edu