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Modem Resources

Configuration Summary

Dialup Phone Numbers

415-405-4200 2 Hour Limit 69 Lines 56k v.90 415-405-4000 2 Hour Limit Faculty Only 23 Lines 56k v.90

Network Configuration	Domain Name:	sfsu.edu
	Netmask (if needed)	255.255.255.0
	Primary DNS Server	130.212.10.163
	Secondary DNS Server	130.212.10.162
Mail and News Configuration	POP Account	your e-mail address
	POP Server	you can find your server by logging in at http://www.sfsu.edu/email
	SMTP Server	sfsu.edu or use mailrl.sfsu.edu with authentication
		While we provide this information for POP users, we strongly encourage you to use an IMAP configuration, use Lotus Notes (the campus-supported e-mail client) or the web-based Lotus Notes at http://inside.sfsu.edu For more information on why we recommend not using POP please see our POP Service page
	IMAP Account	your e-mail address
	IMAP Server	you can find your server by logging in at http://www.sfsu.edu/email
	SMTP Server	Your SMTP server will be the same as your IMAP server or use mailrl.sfsu.edu with authentication
FTP Server Information	FTP Server - limited to web	www.sfsu.edu/ftp
	SFSU Limited access ftp server	ftp2.sfsu.edu
	Login ID	anonymous
	Password	your e-mail address
Logon servers	apollo.sfsu.edu libra.sfsu.edu online.sfsu.edu (faculty only)
Web server	www.sfsu.edu userwww.sfsu.edu online.sfsu.edu (faculty only)

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Internet Resources

• SFSU Dial-Up Internet Access for Macintosh and Windows

• Outside Internet Service Providers ( ISP's )

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Modem Resources

The modem initialization string is a set of characters which sets up your modem before it dials out, having the correct initialization string can make the difference between having a good connection or having a connection that Internet Software will not work with.
Note: Most newer modems do not require a modem initialization string when connecting to the SFSU modem pool.

Query the SFSU Modem Init Database

Modem Brand AT&T Apple Best Data Boca Research Cardinal Cheyenne E-Tech Global Village Hayes IBM Intel Megahertz Metricom Microcom Modem Express Motorola Multi-Tech Other Phobe Procomm Plus Racal Supra TDK Telebit U.S. Robotics Zoltix Zoom Zyxel

Modem Speed 1200 128000 14400 19200 2400 28800 33600 57600 9600 unknown

Select your modem brand and speed then click

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Find an initialization string for your modem at Expedient.com

Many times vendors of modems and software provide free software patches, bug fixes, firmware updates and provide their own online technical support. Below is a compilation of support resources for popular modems and software. If you are continually experiencing problems with a particular modem or software, check the links below:

Modem Manufacturers:
3 Com, Apple, AT&T, Best Data, Boca Research, Cheyenne, Global Village, Hayes, IBM, Intel, Modem Express, Motorola, Multi-Tech, Supra, TDK, U.S. Robotics, Zoltrix, ZoomTelephonics, Zyxel.

Other Modem Troubleshooting Tips:
56K - Use these tips to troubleshoot your 56K modem problems.
Microsoft Windows Update - Check Microsoft's web site for software updates for Windows Dial Up Networking, TCP/IP stack and other relevant modem related issues.

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Last Modified: 4 Dec 2008

doit@sfsu.edu