Help Desk
The Division of Information Technology (DoIT) Help Desk provides technical assistance via Web, e-mail, phone and walk-in services. Support includes assistance selecting technology, protecting computers using anti-virus and anti-spyware software, cleaning infected machines, using e-mail and other popular software, and troubleshooting technology problems.
ALERT:
Universities all over the world, including SF State, are being targeted in the latest spear phishing scam e-mails. Phishing is an illegitimate attempt to trick people to reveal sensitive information, such as passwords, birthdates, and credit card or bank account numbers, by impersonating someone trustworthy.
Never send sensitive information over e-mail; e-mail is not a secure form of communication. SF State will never ask for you to send sensitive information, including passwords, over e-mail. If you receive an e-mail you are not sure about -- don't reply -- forward the e-mail to: abuse@sfsu.edu If you have any questions, please review the documentation on phishing or contact the Division of Information Technology Help Desk: helpdesk@sfsu.edu
Get help with...
Select a link below for online support:
Submit a service request
Can't find what you're looking for? Submit a service request:
- Submit a new service request (Help Desk)
- Check the status of an existing service request (Help Desk)
- Telephone service request - use this form to request instalations/additions/deletions/changes to telephone service (campus departments only). For repair, call 415.338.1824 or email telecom@sfsu.edu
- Submit a Network Service Request (NSR) - use this form to request network services (campus departments only).
- Submit an RCS - use this form to request systems development and/or modification (campus departments only).
Contact us
Want to talk to us? Call, come in or send us an e-mail:
Telephone
(415) 338.1420
- Monday - Thursday, 8:00am to 6:00pm
- Friday, 8:00am to 5:00pm
Location
Administration Building, room 110 (ADM 110)
- Monday - Thursday, 8:00am to 6:00pm
- Friday, 8:00am to 5:00pm
