Title: Information Development in a Flat World

NOTE: A live video feed and a video download of this address will be available as a conference resource.

JoAnn T. Hackos, PhD

Dr. JoAnn Hackos is President of Comtech Services, a content-management and information-design firm based in Denver, which she founded in 1978. She directs the Center for Information-Development Management (CIDM), a membership organization focused on content-management and information-development best practices. Dr. Hackos is called upon by corporate executives worldwide to consult on strategies for content management, information design and development, organizational management, customer studies, information architecture, and tools and technology selection.

For more than 25 years, Dr. Hackos has addressed audiences internationally on subjects ranging from content management, project management, structured writing and minimal information products, usability studies, and online and Web-based information to managing the information design and development process. Her seminars are dedicated to enhancing the practices and products that will best promote customer satisfaction and increase productivity.

She has authored Content Management for Dynamic Web Delivery (Wiley 2002), Managing Your Documentation Projects (Wiley 1994), Standards for Online Communication (Wiley 1997), and co-authored with Ginny Redish User and Task Analysis for Interface Design (Wiley 1998). JoAnn is a Fellow and Past President of the International Society for Technical Communication (STC). She is a founder with IBM of the OASIS Technical Committee for the DITA standard (Darwin Information Typing Architecture). Her latest book, Documentation Project Management: Incorporating New Methods into the Information-Development Life Cycle, is expected to be available late in 2006.

Recent clients include The International Monetary Fund, The Board of Governors of the Federal Reserve, Siemens Medical, Hewlett-Packard, The American Red Cross, Network Appliance, Varian Oncology Systems, Kone Elevators and Escalators, Dell Computer, Cadence Design Systems, SAP, Avaya, Lucent Technologies, Nokia, Motorola, Nortel, Federal Express, Compaq Computer, and more.