Faculty & Staff Help Desk

Student help is available thru SFSU Division of Information Technology in ADM 110, 338-1420.

IMPORTANT ANNOUNCEMENTS:

Duplex printing with shared laser printers

Duplex units are now installed on the shared network printers in the BUS mailroom, SCI 323 & SCI 324 (ACCT Dept. only). See these INSTRUCTIONS to configure your computer for double-sided printing.

Office 2011 for Mac

The new Office for Mac is now available. Outlook is included for the first time and Entourage is eliminated. As with all Microsoft software, it can only be installed on SFSU-owned computers. Click here to request this software, as well as other available titles.

Office 2010 for Windows

The new Office for Windows is now available. Like Windows Vista & 7, Office 2010 activates by connecting to a server in DoIT rather than using an install code, and needs to re-activate every 6 months. Activation is automatic on campus (including the DTC). Off-campus, activation must be done manually by using the VPN client to get through the administrative firewall and then typing a few DOS commands. For instructions, please contact the Business Computing Helpdesk.

Windows 7

Windows 7 Enterprise 32-bit & 64-bit versions are now available for installation.

NOTES:
1. Upgrading from Windows XP requires a clean install, which means your hard drive will be erased, so you'll need to back up your files & email, and all programs will need to be re-installed.
2. Upgrading from Vista will keep your files & programs intact.
3. Windows 7 does not include Outlook Express/Windows Mail, so if you use that you'll need to switch to another email program.

Using SAS with Windows Vista

SAS 9.2 is now available for installation. This version supports the following Windows Vista 32-bit & 64-bit editions only:

Windows Vista Business
Windows Vista Enterprise - available only to Microsoft Enterprise Agreement customers
Windows Vista Ultimate

SAS 9.2 does NOT support Windows Vista Home Premium & Windows Vista Home Basic.

SAS 9.2 does support Windows 7.

Mac OS 10.6 (Snow Leopard)

Snow Leopard is now available for installation.

NOTE: Requires a Mac with an Intel processor.

QUICK REQUESTS

To request a cartridge for either of the shared faculty printers, click on a location below to generate a ready-to-send email (no need to type anything):

BUS Mailroom

SCI 323 

NOTE: For these links to work you need to have configured a default email client (i.e. Outlook, Outlook Express, Thunderbird). If you don't use an email client, use the Printer Cartridge request form below.

Computing Support Request Forms

Technical Support - Report a problem with your SFSU-purchased desktop or notebook computer, and peripherals (monitor, printer, etc.)

Software - Request licensed software for your desktop or notebook computer. (NOTE: Some site-licensed software can only be installed on university-owned computers. See the list of SFSU site licenses for details.)

Printer Cartridge - Request a cartridge for your printer.

Equipment Checkout Form

Checkout a notebook PC or LCD projector for classroom or other business-related use. (for pickup only - no delivery)

Business Computing Lab Request Forms

Schedule class visits in the Business Computing Lab (Rooms A & C only)

Reserve BUS 214 or BUS 219 for classes.

Request that software be installed in the Business Computing Lab. (See a list of current software in lab.)

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