Frequently Asked Questions

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Facilities:

• Where are you and when are you open? Service hours and location.

Procedures:

• Do you have on-line reservations? Cablecast: PDF form Equipment reservations, call 415-338-1494.
• I'm a student. How can I get AV equipment/media for a classroom presentation?
• Do you have previewing facilities?
  • Students: Come to Lib 85, you can check out the media for four hours and take it to the viewing station nearby.
• How do I set up a teleconference for my class?

Equipment:

Using:

• Do you provide training for AV equipment or electronic classrooms? Yes we do.
• AV Equipment Tutorials: Overheads, Slide Projectors, Computer and Multimedia Carts and more.
• Laptops, Projectors and the Internet A primer on how computers & projectors work & play together.
• Enhanced Classrooms: Descriptions, Manuals, Video Tutorials

Repairs:

• The equipment in my classroom isn't working properly. Who do I call? 415-338-1494
• My long-loan equipment needs repair. Who do I call?

Departmental Purchases:

• Can you help me with purchasing audio-visual equipment for my department?

Media:

Outside Queries:

• Do you rent or loan media to other schools? Short answer is no. Licensing, copyright, etc.
• Can I get a copy of a something from the collection? Same answer. Sorry.

Faculty Questions:

• Can you help me find a video for my class?
• I saw a show on TV last night that would be great for my class. Can we get it?
• I used to use a film that I can't find in the Media Collection now. Where did it go?
• My video was recorded overseas. Is that a problem?
  • We do not have equipment for playing media purchased outside the U.S.
• Where can I get a videotape duplicated?

Student Questions:

• Can students check out AV media?
• I missed a video for my class. Where can I see it?
• Can my SFSU organization use AV media?

Web site:

• Who's responsible?