Corporate executives and faculty from the Wharton School describe effective business practices in this series. In this presentation, starting from the Apollo 13 crisis Michael Useem of Wharton explains how decision-making processes, organizational design , incentives and leadership affected NASA, Sport Obermeyer, Southwest Airlines and other companies. Strategies for organizational effectiveness during times of crisis are detailed. Hosted by Paul Solman. The Wharton School of the University of Pennsylvan ia and the WGBH Educational Foundation.