NOTE:  THIS IS A SAMPLE FORM - NO MAIL IS BEING SENT
TO USE THIS FORM, DELETE THESE LINES AND CHANGE THE To: Address below.

From: [entry14] 
To: userid@sfsu.edu
Subject: Helpdesk Customer Satisfaction Form

___________________________________________________________________________

Date and Time of Interaction:  [entry1] [entry2], [entry3] at [entry4]

Name of person who helped:  [entry5]

I contacted the Help Desk: [entry6]

I needed help with: [entry7]

My problem was resolved in a timely manner:  [entry8]

How long did the consultant take to resolve the problem: [entry9]

The person who served me was courteous and helpful:. [entry10]

The person who served me appeared to be knowledgeable in the area of my
problem:  [entry11]

The person who served me communicated in a way that I could easily 
understand:  [entry12]

Comments/Suggestions:  [entry13]