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SFSU ID, PAC and login assistance
About SFSU ID PAC information I'm a College of Extended Learning (CEL) Student Login problems FAQs/ contact information System Availability Look Up SFSU ID
About SFSU ID Your SFSU ID is an assigned nine-digit SFSU ID number. An SFSU ID is assigned when a student applies for admission or when an employee is hired. If you have any questions please contact records@sfsu.edu.
The SFSU ID is printed on SFSU Onecard IDs distributed on or after May 23, 2005. You can also use the Look Up SFSU ID service to look up your SFSU ID using your SSN and PAC to authenticate. Faculty and Staff can also use this service to look up SFSU IDs using a person's SSN. If you don't know your PAC, you can use the Look Up SFSU ID using SSN & Birthday service.
What is the SFSU ID conversion?
The SFSU ID conversion was a Summer 2005 project that converted SSNs to the assigned nine-digit ID in the university's data processing systems. For more information contact sfsuid@sfsu.edu.
PAC information A PAC or Personal Access Code is a four digit number designed to keep your personal information private.
Use the PAC Change Service to send a new PAC to your official SFSU email address.
If you have never selected a PAC, use the PAC initialization service or call the SFSU Touch Tone system at (415) 338-7000. You will be asked to enter your birth date, using two digits each for month, day and year. For example, if you were born on December 15, 1975, enter 121575.
You will then be asked to select a four-digit PAC. Choose a number you will remember. You will need this number to get information about registration for classes, grades, to pay your fees, and your financial aid application status. If you are an employee or CEL student you can try using the day and year of your birth date, entered as a four-digit number. For example, the personal access code for students born on June 8, 1973, is 0873.
This application is used by SFSU Faculty, Staff and Students to change their Personal Access Code (PAC). PACs are used by web applications and touch tone systems to authenticate users. This application can only be used if you know the existing PAC. If you do not know the existing PAC you will need to follow the 'Forgot your PAC' instructions below.
Use the PAC Change Service to send a new PAC to your official SFSU email address. SFSU Staff, Faculty or Administrators who are unable to use this service can contact Human Resources at (415) 405-3993 for assistance.
I'm a College of Extended Learning (CEL) Student Before registering for classes, CEL students need to set up their SFSU ID and PAC. Students can do this by calling CEL at (415) 405-7700, Monday-Thursday 9:00am-6:00pm or Friday 9:00am-5:00pm.
CEL students that attended or applied to SF State anytime after 1986 have likely been assigned an SFSU ID. CEL students or faculty that do not know their SFSU ID should follow the 'How to Look Up an SFSU ID' instructions.
CEL students who do not know their PAC should try using the day and year of their birth date, entered as a four-digit number. For example, the personal access code for students born on June 8, 1973, is 0873. First-time students in a degree-seeking program through CEL should use the PAC initialization service to set up their PAC.
CEL students or faculty that have forgotten their PAC should follow the 'Forgot Your PAC?' instructions.
CEL students needing PAC and SFSU ID assistance can contact CEL Student Services at (415) 405-7700 or sfsucel@sfsu.edu.
Login problems I keep getting the "SFSU ID/PAC combination is not valid" error message
I'm using Internet Explorer and get an error message when I click the Back button
I'm using Netscape 6 and can't use any web services
I'm using AOL and keep getting an error message or blank screen
I receive the error message: "There was no response. The server could be down or not responding"
Browser Certificate Expiry Information
I keep getting a "Validated Connection Expired" message
FAQ / Contact Information
Web Service FAQs / Contact Information Access Alerts Disability Programs and Resource Center: dprc@sfsu.edu | 415.338.2472 Admission Status Undergraduate Admissions: ugadmit@sfsu.edu | 415.338.1113
Graduate Admissions: gradstdy@sfsu.edu | 415.338.2234Class Roster Class Roster FAQ Web Team: webteam@sfsu.edu Departmental
Leave ViewHenry McCoy (Human Resources): 415.338.1506 Employee / Student
Information Privacy
(ESIP)ESIP FAQ Employee Privacy: Human Resources - hrwww@sfsu.edu | 415.338.1872
Student Privacy: Records and Registration - records@sfsu.edu | 415.338.2567
Technical Problems: Help Desk - helpdesk@sfsu.edu | 415.338.1420Internet Account
ServicesHelp Desk: helpdesk@sfsu.edu | 415.338.1420 Oasis Oasis FAQ Library Reference Desk: infocomp@sfsu.edu | 415.338.2972 Web Grades
for FacultyWeb Grades FAQs Department office manager or College registration coordinator
Registrar's Office: 415.338.2350If the web application you are using is not listed here, please contact the Help Desk at 415.338.1211 or email helpdesk@sfsu.edu.
Login problems
I keep getting the "SFSU ID/PAC combination is not valid" error messageThere are several reasons why you may be receiving this message:
- You may have entered your ID or Personal Access Code (PAC) number incorrectly
- You're using Internet Explorer and clicked the browser's Back button.
- You may not have set your Personal Access Code (PAC). To obtain or reset a PAC, refer to the PAC information above.
I'm using Internet Explorer and get an error message when I click the Back button
If you fill out a form on a Web page, submit the form, then click the Back button in Internet Explorer, the form may not be repopulated with the data you just entered. This is a feature of Internet Explorer. Its purpose is to improve security.
The solution is to login again.
I'm using Netscape 6 and can't use any web services
If you are not getting transferred after clicking the Submit button, please do the following:
- Launch Netscape 6.0
- From the menu options at the top, select Tasks -> Privacy and Security -> Security Manager
- A Netscape Personal Security Manager window will appear in a separate window
- Click the tab titled "Advanced"
- From the buttons on the left, select "Options"
- Under "Change SSL settings:", uncheck the box "Enable TLS"
- Click "Close" to exit from the Netscape Personal Security Manager window
- Try accessing the service again
Another solution would be to use Internet Explorer or an older version of Netscape.
I'm using AOL and keep getting an error message or blank screen
The browser integrated with AOL lacks some of the security mechanisms necessary to use our applications. However, if you install Netscape or Internet Explorer, you can make your AOL network connection as usual and then use one of these browsers, rather than the integrated AOL browser. Similar methods may work with other Internet Service Providers (ISPs) who offer their own integrated browsers, such as CompuServe. If you have any questions, you should ask your ISP for specific instructions on how to use Netscape or Internet Explorer over the network connection you have established through them.
I receive the error message: "There was no response. The server could be down or not responding"
If you are accessing the web through a firewall you may experience errors when trying to connect to secure SSL-protected web sites. Please contact your internet administrator. They should be able to confirm whether access to SSL-protected web sites is possible from your computer.
Browser Certificate Expiry Information
Many older Web browsers, including versions of Netscape Navigator, Netscape Communicator, and Internet Explorer have a digital certificate that ensures secure, authenticated online transactions. If you have a Netscape Communicator version 4.05 or earlier, Microsoft Internet Explorer 4.01 for Macintosh, or Microsoft Internet Explorer 4.5 for Macintosh you should update your browser to ensure a continued smooth experience while conducting secure online transactions.
If you are using Netscape versions 4.06, 4.07, 4.08, 4.5, 4.51, 4.6, 4.61, 4.7 and 6.x, for Macintosh or Windows, or Internet Explorer for Windows you do not need to upgrade your browser.
It is not essential to upgrade your browser immediately if using Netscape version 3.02 or higher. If you encounter a 'Certificate Security Alert' message select 'Continue' to acknowledge the message; it will still be safe to enter private information using a secure encrypted connection.
To upgrade your Web browser, download a newer version from the Division of Information Technology Help Desk software download page. Downloading may take several hours depending on the speed of your modem. If you are unable to download the software, please bring a Zip Disk to the Help Desk ADM 110 to get a copy.
For more information
Netscape's message for users of older browsers or contact the Help Desk
I keep getting a "Validated Connection Expired" message
If you are using a service or application that tries to mask your computers identity, such as "Anonymizer", you will experience problems with many of SFSU's online services.
This is because these products change IP number for each request, which is incompatible with our security method.
You will need to temporarily disable these products while accessing SFSU's online services.
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Last modified October 31, 2007 by the Web Team