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Network Associates' VirusScan Enterprise 8.5i
for Windows NT/2000/XP

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Contents

About McAfee's VirusScan Enterprise 8.5i

McAfee's VirusScan Enterprise 8.5i is a commercial anti-virus software product that has been site licensed for distribution to the San Francisco State University campus community. The installation and use of this software is restricted to current SFSU faculty, staff and students.  VirusScan is now sold under the brand name "McAfee" instead of Network Associates.  Both names belong to the same company.

Minimum Hardware Requirements:

McAfee's specified minimum hardware requirements:

A computer that just meets the above requirements will run with VirusScan installed, but very slowly.  DOIT recommends a minimum of:

Microsoft Windows Service Pack Requirements:

Software Requirements:

NOTES:

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Obtaining VirusScan 8.5i

There are two ways to obtain a copy of VirusScan.  Both require proof that you are currently a student, faculty, or staff at San Francisco State University.

Download the file vscan85.exe using a web browser (e.g., Firefox, Mozilla, Netscape, Internet Explorer). 

  1. Log into an administrative account.
  2. Make sure your computer is connected to the Internet. 
  3. Launch your web browser and visit http://www.sfsu.edu/~doit/helpdesk/av.htm
  4. Click on the Download VirusScan 8.5 button.
  5. Enter your ID number in the San Francisco State University ID: field of the Download Software page that opens.
  6. Enter your PAC number in the Personal Access Code field.
  7. Click on the Download Now button.
  8. In the File Download window, select Save this program to disk then click OK.
  9. In the Save As window you should see vscan85.exe  in the File name: field (You may only see vscan85).  Click on the Desktop icon at the left side of the screen then click Save. Wait for the download to finish.
  10. Exit your web browser when the download has finished!

OR

Get a copy of the Help Desk CleanUp CD.  The CleanUp CD also includes applications to help protect your computer from Adware and Spyware.

  1. Optional:  Read the CleanUp CD documentation at http://www.sfsu.edu/~helpdesk/safecomputing/cleanupcd/.  It will also be on the CleanUp CD.
  2. Bring a blank CD-R disk to ADM 110.  You must bring your SFSU ID card or be prepared to prove you are a current student, faculty, or staff member some other way.
  3. A copy of the CleanUp CD will be made for you as you wait.

CleanUp CD's are updated at least once a week, usually on a Wednesday afternoon or Thursday morning.  A CleanUp CD can update your virus definitions to be current as of the date the CD was made.  If you install VirusScan from a CleanUp CD that is more than a week old  you should run a manual update as soon as possible after the installation.

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Installing VirusScan 8.5i

  1. Log into an administrative account.  If you downloaded VirusScan, log into the same administrative account used during the download!
  2. If you are running any applications save your data and close them.
  3. If you already have anti-virus software installed, including earlier versions of VirusScan, then uninstall it.  Read the manual or help that came with your anti-virus software for instructions.  Most anti-virus software can be uninstalled using Windows' Add or Remove Programs in the Control Panel.
  4. Start the VirusScan installer:
    • If you downloaded VirusScan, double click the VScan85.exe (or VScan85) icon on your desktop.
    • If you are using the CleanUp CD, put it into a CD or DVD drive.  A menu should open automatically.  If it doesn't, open the menu application on the CD.  Select VirusScan in the Select Program field then click on the Install button.
  5. A VirusScan 8.5i Enterprise Edition window will open specifying the restrictions of the SFSU site license agreement with Network Associates. If you are currently a member of the SFSU student body or are current faculty or staff, click OK to continue the installation.  If you are not currently a member of the SFSU student body and are not current faculty or staff, click Cancel to stop the installation.
    Click OK if current student, faculty, or staff. Otherwise click Cancel.
  6. If you clicked on OK in the previous step you will see the progress of the installation files being decompressed. The installation will start automatically.  The first installation window you will see is the Netopsystems FEAD Optimizer.   Optimization may take a long time on older computers.
  7. Shortly after the optimizer finishes, you will see a McAfee VirusScan Enterprise Setup window with information about the installation.  Read the information then click Next to continue to the Network Associates Licensing dialog window.
  8. If you are installing VirusScan onto your personally owned computer leave the License expiry type set to 1 Year Subscription.
    If you are installing VirusScan onto a computer owned by San Francisco State University you should change the License expiry type to Perpetual.
  9. Read the License Agreement, select I accept the terms in the license agreement, then click OK.
    Accept License Agreement - Click OK
  10. If you have a previous version of VirusScan installed you will see a Previous Version Detected window.  Click Cancel.  Uninstall the previous version of VirusScan then start over.
  11. When prompted to Select Setup Type select Typical.  Click Next.
    Select Setup Type: Typical
  12. When prompted to Select Access Protection Level select Standard. Click Next.
  13. In the Ready to install the Program window click Install.  It may seem as though nothing is happening.  Be patient!
  14. The Installing McAfee VirusScan window shows the installation's progress.
  15. When installation completes you will see the McAfee VirusScan  Enterprise setup has completed successfully window.  There will be two items, Update Now and Run On-Demand Scan, with check boxes.  Make certain the check boxes are not checked.  You can toggle check marks on and off by clicking on the check box.  Click Finish. 
  16. If you are told you must reboot your system do so now.  Log into the same administrative account you used when installing VirusScan.
  17. Update VirusScan.
    • If you downloaded VirusScan you should run a manual update now.  See instructions for manually updating VirusScan below.  If you are prompted to reboot your computer after the update do so, then log into the same administrative account you used to install VirusScan.
    • If you installed VirusScan from a CleanUp CD:
      1. Put the CleanUp CD into a CD or DVD drive.  A menu should open automatically.  If it doesn't, open the menu application on the CD.  Select VirusScan in the Select Program field then click on the Update button.
      2. In the Welcome to the Network Associates SuperDAT Wizard window click Next.  You will see the update's progress displayed.
      3. When the update files have been installed you may be told that you must reboot your computer.  If so, select Yes, I want to restart my computer now.
      4. Click Finish.  If your computer is set to reboot you should log into the same administrative account you used to install VirusScan.
  18. We highly recommend running an On-Demand Scan in Safe Mode.  See instructions for running on On-Demand Scan in Safe Mode below.

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Keeping VirusScan Up-To-Date

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Email Scanning for Lotus Notes Users

In order for VirusScan to scan Lotus Notes email the name of the mail server must be manually entered into VirusScan. If you do not know your email server name use the following steps to obtain it: To enter the server information into VirusScan:
  1. Right-click on  the VirusScan icon Virus Scan 7 icon located on the Windows task bar and select VirusScan Console...
     
  2. Double click on On-Delivery Email Scanner.
  3. Click the Notes Scanner Settings tab.
  4. Enter the server name in the Mailbox Root Folder box.
  5. Click OK and close the console.

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Manually Updating Your Virus Definitions

If the preset AutoUpdates are not updating your virus definitions or, more rarely, your scan engine, then you must manually update VirusScan.

Who should not need to manually update VirusScan.

  1. If your computer is immediately connected to the Internet when turned on, you should not need to manually update VirusScan.  This includes:
    • All computers on campus with ethernet connections to the campus network.
    • Home computers with a Cable Modem connection to the Internet.
    • Home computers that connect to a wireless or Ethernet router where the router has a constant connection to the Internet.  This is generally true for routers connected to a Cable Modem or a DSL Modem.
  2. If you use a dial-up modem to connect to the Internet.

Who needs to manually update VirusScan.

If your computer requires you to run an application to connect to the Internet (making a dial-up connection to the Internet doesn't count), you should manually update VirusScan at least once a week on Thursdays.  This includes:

Manually updating VirusScan 8.5i

Requirements: Your computer must be connected to the Internet prior to starting a manual update.

New updates come out at least once a week.  To be protected against the most recent viruses, people who use intermittent connections to the Internet must manually update VirusScan at least once a week.

  1. Log into an administrative account!
  2. If you are running any applications you should save your data and close them.
  3. If you are not already connected to the Internet, connect to the Internet now.
  4. Right-click on  the VirusScan icon Virus Scan 7 icon located on the Windows task bar and select Update Now...
    select update now
  5. VirusScan will look for new virus definitions and scan engine.  You will see a McAfee Updater window that shows the update's progress.  Wait until the status shows Update Finished then click Close.  This is a lengthy procedure if you use a dial-up modem to connect to the Internet.  Be patient. 
  6. You may be asked to reboot your computer. If so, click Yes to reboot your system.

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Potential Conflicts with Other Applications

VirusScan 8.5 has three features that can potentially conflict with other applications.

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Documentation and Manuals from McAfee (Network Associates)

We recommend downloading at least the Product Guide as a reference.  Learning how VirusScan works and what its settings mean will make it a more useful tool to fight viruses.  You need to have Adobe Acrobat Reader installed to read these guides.

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Additional Recommended Actions

We recommend you run a complete scan of your hard drive at least once a month.

To be most effective against active viruses you should boot your computer into Safe Mode prior to running the complete scan of your hard drive.

To boot into Safe Mode and Perform a Complete Scan:

  1. Restart your computer and hold down the F8 key until the Start Up Options screen appears.
  2. Use the arrow keys to select Safe Mode when prompted at the bootup menu.
  3. Click on Start Start on the Windows taskbar then select All Programs > Network Associates > VirusScan On-Demand Scan
  4. In the VirusScan On-Demand Scan Properties window click on the Scan Now button.
    On-Demand scan - click Scan Now button
  5. If the scan detects a virus you should
    http://www.sfsu.edu/~helpdesk/applications/virus_removal_instructions.html
  6. When your hard disk has been scanned the window will close and you should reboot your system.

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Problems?

If you have errors installing VirusScan 8.5i, first remove it by using the Add/Remove programs icon in the Control Panel and then reinstall VirusScan 8.5i. If this does not work do the following:

  1. Remove VirusScan using the Add/Remove programs icon in the Control Panel.
  2. Use Windows Explorer to locate and delete the C:\Program Files\Network Associates folder and the C:\Program Files\Common Files\Network Associates folder.
  3. Reinstall VirusScan 8.5i using the instructions provided in this document.

If you still cannot install VirusScan, contact DOIT's Help Desk at 415-338-1420 or come to ADM 110 for help.

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Last Modified: 16 March 2007
doit@sfsu.edu