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Network and Operations Services
- to provide prompt, reliable, and friendly services in network, systems, equipment and operations support;
- to achieve the highest availability of all the data communication resources by providing redundancy of equipment and communication paths, providing secured access to all the hosts, network and environment, and providing sounded continuous-operations plan;
- to unsure the accessibility of all the data communication resources for the campus community;
- to proactively monitor and manage system and network resources;
- to build a diverse, cooperative and professional support team;
- to enhance the data communication resources and functionality for students, faculty and staff;
- to provide leadership in setting communications standards and operating environment with well-documented policies and procedures;
- to support the missions of the division and the university.
Data Center Operations: The mission of the Operations Department is to ensure that our campus mainframe and various operating systems continuously function without interruption and to troubleshoot any problems that may arise. Operations will continue to produce timely and accurate products and services to our clients within the various departments on campus.
Systems & Networks: The mission of Systems and Network services is to provide current, reliable and secure operating systems and network infrastructure to the university.
We install, maintain, test, secure and tune operating systems and network switching equipment. We maintain a high level of vigilance for hardware errors and for security problems. We provide e-mail, web and account services for our more that 30.000 account holders.
We work closely with our application development staff to insure that applications are installed in a secure and cost efficient manner in order to provide for acceptable response time and secure data for our customers.
Technical Services: The Technical Services Group installs, services and repairs the campus networks and peripheral hardware devices either on site or in the shop, with the objective of providing the highest level of customer satisfaction. Achieving this goal requires a wide focus of flexibility, time management, working within a budget, training and inventory while collaborating with outside contractors and University administration. Balancing all of these factors allows us to successfully advise clients on technique and usage in both a friendly and opportune fashion.
Jack Tse, Senior Director & Chief Operations Officer, Network & Operations Services Elsie Bondoc, Operations Assistant Student Assistants Michael Grodzicki, Special Consultant Ting Vogel, Network & Communications Frances Barron, Communications Project & Installation Coordinator V. Paul Mendolla, Installations Coordinator Student Assistant Ellen Rayz, Network Services Coordinator Steve Smith, Network Analyst Don Strickler, Network Analyst Martin Masters, Technical Services Specialist Vacant, Systems Administration Vacant, Domino Administrator Patrick Lathrop, Systems Coordinator Allen Wong, Operating Systems Analyst Bora Kou, Operating Systems Engineer Susan Chin, Accounts Manager Juliyana Rayamajhi, Distributed Systems Coordinator Andrea Nguyen, Enterprise Systems Engineer Ken Mader, Data Center Operations Coordinator Nelson Canas, Operations Specialist Jose Vega, Operations Specialist Dino Yuson, Operations Specialist
Last Modified: 13 Feb 2003
doit@sfsu.edu