Registrar's Office - Other
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Hours of Operation
Monday to Thursday:
8:30am-7:00pm
Friday: 8:30am-5:00pm
 
Other>Frequently Asked Questions:

Click on a topic below:

  1. PAC Numbers
  2. Registration
  3. Transcripts/DARS/ASE
  4. Remediation/Probation
  5. Online Access to Personal Information (Web Services, Changing Directory Information, Viewing Academic Records Online)
  6. Privacy/Disclosure of Student Records (FERPA)
  7. Verifications
  8. Special Programs
  9. Records/Grades
  10. Leave of Absence-Policies and Procedures
  11. Graduation/Commencement


PAC NUMBERS

    How do I initialize my PAC number?
    You can call the Touch Tone registration system at 338-7000 or initialize your PAC number online. You will need to provide your social security number and your birth date; then select a four-digit Personal Access Code that you’ll remember and enter it.

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    How can I reset my PAC number?
    You must go to the One Stop Student Services Center (SS 101), show your photo ID, and they will clear out your old PAC number. At that point you can initialize a new number by calling 338-7000 or go online.

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REGISTRATION

    How do I register?
    Registration at SFSU is done through Web Registration or calling Touch Tone at 338-7000. Complete instructions on registering are available at the Register For Classes web site or in the current class schedule.

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    When do I pay my fees?
    Your fees are due by the Priority Fee Payment date listed on your Registration Time. You must pay at least one week before your Priority Registration date. You will not be allowed to register until you pay your fees. If you have questions on fee payment options, please call the Cashier’s Office at 415-338-1281.

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    When is Priority Registration?
    Approximately two to eight weeks prior to the beginning of the semester. Please refer to your Registration Time for your exact day and time (For all Priority/Open Registration dates, see the current class schedule or go to the online Priority/Open Registration Schedule.

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    What are Action Codes?
    Action codes are what you use to perform an action via Touch Tone registration. For example, press 2 to register for a class and Press 3 to drop a class. A full listing of the action codes are listed in the current class schedule or refer to the Action Codes list in the Register For Your Classes site.

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    How is my Priority Registration date determined?
    Priority Registration dates are determined by class level. The number of units completed by the end of the semester prior to the one in which you received your Registration Time determines your Priority Registration date and time.

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TRANSCRIPTS/DARS/ASE

    How do I order an official/unofficial transcript?
    Please go to the Registrar's Transcript page for complete details.

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    How do I order a Degree Audit Report (DARS Report)?
    Please go to the Registrar's DARS/ASE page for complete details.

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    How do I order an Advanced Standing Evaluation (ASE)?
    Please go to the Registrar's DARS/ASE page for complete details.

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REMEDIATION/PROBATION

ONLINE ACCESS TO PERSONAL INFORMATION (WEB SERVICES, CHANGING DIRECTORY INFORMATION, VIEWING ACADEMIC RECORDS ONLINE)

    What can I do online?
    A wide variety of dynamic services are available to SFSU students via the web. Utilizing SFSU’s Student Information Service, students may access the following information: Grades, Class Schedule, Unofficial Transcript, Local Address Changes, Baccalaureate Degree Application, Test Score Transcripts, Financial Statements and Course Availability. Students may also change their PAC numbers. To access the Student Information Service, students must have their social security number and a valid PAC number (see PAC Numbers for more information).

    Click on the link below to go directly to the SFSU Student Information Service: https://www.sfsu.edu/online/login.htm

    A wide variety of forms may be completed and printed directly from the web. These forms include the Baccalaureate Degree Application, Transcript Request, Change of Major, and Withdrawal Petitions. Simply complete the form online, print it out, and submit it to the appropriate office for approval signatures. For a complete list of available forms or to access this service, go to: http://www.sfsu.edu/~admisrec/forms/formstoc.htm

    Students may also access the complete semester Class Schedule and the SFSU Bulletin (with full course descriptions) via our web site.

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    How do I change my address?
    Students may change their address in person or online. To change your address in person, please visit One Stop Student Services Center (SS 101) and complete a Change of Address form.

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    How do I change my name with the University?
    In order to change your name with the University, a student must obtain a Name Change Request Form from the One Stop Student Services Center (SS 101). Upon submission of this form with proper photo identification, your name will be changed.

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    How do I view my academic records online?
    Students may view their academic records (including current schedule, unofficial transcript, and financial statements) online via the web or at any of the SFSU kiosks located throughout the campus. To view academic information, students must have their social security number and a valid PAC number (see PAC Numbers for more information).

    Click on the link below to go directly to the SFSU Student Information Service:
    https://www.sfsu.edu/online/login.htm

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PRIVACY/DISCLOSURE OF STUDENT RECORDS (FERPA)

    What are my privacy rights as a student?
    All student records at San Francisco State University are kept in accordance with the provision of the Family Educational Rights and Privacy Act (FERPA). The University defines as "directory information" and normally makes public only the following information from a student's record: student's name, major field of study, dates of attendance, student level, enrollment status (e.g. undergraduate or graduate; full-time or part-time), degrees earned, honors and awards received. The University does not release any other information, including courses, grades, addresses and telephone numbers to the general public unless a student requests it.

    Two special provisions are available to students:

    You can request that any or all of the above listed "directory information" not be made public under the provisions of FERPA. (See How do I have my records restricted? for more information)

    You can request that non-directory information, including your address, be released to agencies of the State of California when requested for employment recruitment purposes under the provisions of Assembly Bill 771 (Chacon). (See Verifications for more information)

    To request either of these provisions, submit your written request to the One Stop Student Services Center (SS 101). Refer to the current Management of Student Records at San Francisco State University for the complete policy on Privacy Rights of Students in Education Records.

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    How do I have my records restricted?
    A student may elect to have access to their record restricted. Once a record is restricted, absolutely no information will be made available to any parties regarding the student. Should the student wish to view or change their record (such as an address change), they will have to contact a supervisor in person at the Registrar's Office. Please contact the Registrar's Office at (415) 338-2350 for more information.

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VERIFICATIONS

    How do I verify degrees and dates of enrollment?
    Please go to the Registrar's Verifications page for complete details.

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SPECIAL PROGRAMS

    What Special Programs are available and how do I apply?
    Please go to the Registrar's Special Programs page for complete details.

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    What kind of services does the Disability Resource Center provide?
    Please go to the Registrar's Special Programs page for complete details.

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    What kind of services does SFSU provide to veterans?
    Please go to the Registrar's Special Programs page for complete details.

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RECORDS/GRADES

    If I repeat a course I failed, will the first grade be deleted?
    No, both grades will be averaged into your GPA.

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    How do I sign up for CR/NC?
    Instructors will have a FOURTH WEEK CLASS LIST that students should sign and indicate their choice for the CR/NC grading option. Some classes do not offer CR/NC as an option. Please verify with the instructor which grading options are available for the class. Check the current class schedule for the deadline date.

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    How do I transfer units to SFSU after I’ve been admitted to SFSU?
    You must send an official transcript from the institution you completed work at to be evaluated by SFSU. Please address all transcripts to:

    Evaluations-Enrollment Services
    San Francisco State University
    1600 Holloway Avenue
    San Francisco, CA 94132

    Or you may personally give SEALED OFFICIAL TRANSCRIPTS to the One Stop Student Services Center (SS 101).

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    Does a "W" grade affect my GPA?
    No, a "W" grade is a non-punitive grade and does not count towards your GPA.

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LEAVE OF ABSENCE-POLICIES AND PROCEDURES

GRADUATION/COMMENCEMENT

    How do I apply for graduation?
    Around the beginning of the semester in which you plan to graduate, you must fill out a graduation application. Applications and deadline dates are available at the One Stop Student Services Center (SS 101). You may also download an application from our website at https://www.sfsu.edu/~admisrec/gradapp/ga.htm

    The application fee is $40 for first-time applicants and $10 for re-applicants.

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    How do I get tickets and cap and gown for the commencement ceremony?
    Shortly after applying for your award of degree, the Commencement Office will mail you an information packet containing information on how to obtain cap, gown, and tickets for the ceremony. Details are also available at the Commencement Office website.

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    When will I get my Diploma?
    Approximately 3 months after you graduate.

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    I’ve lost my undergraduate diploma; how do I order a new one?
    You may send an e-mail request to records@sfsu.edu and we’ll send you a reorder form. Reorder cost ranges from $10 to $25.

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